Job summary
As a GP Liaison Officer, you will support the wider development
and delivery of our Healthshare group strategy for marketing and business
development. Your role will be to develop and maintain relationships with GPs,
Primary Care Providers, Practitioners and Referral Triage Services within theNorfolk & Waveney ICB.
You will be responsible for helping us
grow our business by becoming a key point of contact between the Healthshare
Clinic Norwich and our referring stakeholders, keeping them up to date with
our services, arranging events and identifying targeted areas of growth.
Main duties of the job
- The GP and Primary Care Liaison will be responsible for growing the business through the increase of referrals and will be the key designated point of contact between Healthshare Clinic Norwich and our referring stakeholders.
- Develop and oversee the educational events programme both virtually and in person: working closely with the Head of Operations and Executive Director to manage events, topics, and speakers.
- To ensure that Primary Care Providers and other Referrers are aware of our full range of facilities and services on offer from the clinic, both NHS and Private.
- Manage and maintain database of Primary Care Practitioners /providers.
- Identify opportunities to develop either new services or new working relationships with Primary Care providers.
- Work strategically to target areas and referrers that have been identified as having high potential for incremental growth and track activity and results.
- Work with the Head of Operations to create, develop and implement a marketing communications plan targeting Primary Care Practitioners.
- Being able to network and promote the clinic with the GPs, Practice Managers and Medical Secretaries.
- To support the mobilisation planning of new contracts at the clinic, generating and increasing referrals.
About us
We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.
We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.
Benefits:
- 25 days annual leave (plus Bank Holidays)
- Private Healthcare (Employer paid)
- Company Pension Scheme
- Life Assurance
- Blue Light Card
- Refer a Friend Scheme
Job description
Job responsibilities
Key Working
Relationships
- The role holder will be accountable
to the Executive Director of Healthshare Clinic Norwich. Working alongside the
Executive Director, you will work as part of a cohesive leadership team to deliver
a defined engagement strategy with the London GP network, Practice Managers and
members of the commissioning team at the ICB.
You will also be expected to engage and work effectively internally with
consultants and medical secretaries, outpatient, imaging and theatre leads,
patients, relatives and visitors to the clinic as well as administrative and housekeeping
staff.
Duties and
Responsibilities
- Be always an advocate for and act in a manner that is
consistent with Healthshare Groups vision and values.
- Deliver Healthshare Groups patient experience and
engagement strategy.
- The GP and
Primary Care Liaison will be responsible for growing the business through
the increase of referrals and will be the key designated point of contact
between Healthshare Clinic Norwich, and our referring stakeholders.
- Develop and
oversee the educational events programme both virtually and in person:
working closely with the Executive Director to manage events, topics and
speakers.
- To ensure
that Primary Care Providers and other Referrers are aware of our full
range of facilities and services on offer from the clinic, both NHS and
Private.
- Manage and
maintain database of Primary Care Practitioners /providers.
- Identify
opportunities to develop either new services or new working relationships
with Primary Care providers.
- Work
strategically to target areas and referrers that have been identified as
having high potential for incremental growth and track activity and
results.
- Work with the
Head of Operations to create, develop and implement a marketing
communications plan targeting Primary Care Practitioners.
- Being able
to network and promote the clinic with the GPs, Practice Managers and
Medical Secretaries.
- To support the mobilisation planning of new contracts at
the clinic, generating and increasing referrals.
- To understand the financial implications of contract
performance and productivity.
- To support business development and further generation of
private patients to the clinic.
- Responsible for administering first aid (if trained) or
seeking further assistance as necessary.
- Any other duties and responsibilities pertinent to the role
of GP Liaison.
Patient
Pathway Planning- Work closely with the Executive Director, Head of Operations,
Clinical Services manager, and Clinical Leads for outpatients & nursing and
to ensure standard operating procedures are implemented to support the smooth
management of referred patients.
- To work in partnership with the Executive Director, Head of
Operations and consultant partners in the development and promotion of new
services to the clinic.
- To systematically increase referral activity to agreed targeted
percentages per speciality. Realistic timeframes as agreeable with the
Executive Director.
Monitoring, Reporting
& Personal attributes
- Monitoring
referrer numbers and targeting engagement to maximise referrers accessing
our offer.
- Provide
weekly monitoring outcomes of referrers activity.
- Measure
impact of engagement against referrer activity.
- Seeks out
and understands the needs of customers, using these to maximise conversion
opportunities.
- Reinforce
brand and product reputation at all opportunities.
- Listens to
the customer and adapts response based upon customer requirements
- Manages
multiple tasks and conflicting demands.
- Possess
excellent communication skills, to report back to internal and external
stakeholders.
- IT literate
Communicate to internal and external stakeholders
- Communicate
opportunities and concerns to the Executive Director.
- Ability to
convey technical/procedural information in a clear and understandablemanner.
Job description
Job responsibilities
Key Working
Relationships
- The role holder will be accountable
to the Executive Director of Healthshare Clinic Norwich. Working alongside the
Executive Director, you will work as part of a cohesive leadership team to deliver
a defined engagement strategy with the London GP network, Practice Managers and
members of the commissioning team at the ICB.
You will also be expected to engage and work effectively internally with
consultants and medical secretaries, outpatient, imaging and theatre leads,
patients, relatives and visitors to the clinic as well as administrative and housekeeping
staff.
Duties and
Responsibilities
- Be always an advocate for and act in a manner that is
consistent with Healthshare Groups vision and values.
- Deliver Healthshare Groups patient experience and
engagement strategy.
- The GP and
Primary Care Liaison will be responsible for growing the business through
the increase of referrals and will be the key designated point of contact
between Healthshare Clinic Norwich, and our referring stakeholders.
- Develop and
oversee the educational events programme both virtually and in person:
working closely with the Executive Director to manage events, topics and
speakers.
- To ensure
that Primary Care Providers and other Referrers are aware of our full
range of facilities and services on offer from the clinic, both NHS and
Private.
- Manage and
maintain database of Primary Care Practitioners /providers.
- Identify
opportunities to develop either new services or new working relationships
with Primary Care providers.
- Work
strategically to target areas and referrers that have been identified as
having high potential for incremental growth and track activity and
results.
- Work with the
Head of Operations to create, develop and implement a marketing
communications plan targeting Primary Care Practitioners.
- Being able
to network and promote the clinic with the GPs, Practice Managers and
Medical Secretaries.
- To support the mobilisation planning of new contracts at
the clinic, generating and increasing referrals.
- To understand the financial implications of contract
performance and productivity.
- To support business development and further generation of
private patients to the clinic.
- Responsible for administering first aid (if trained) or
seeking further assistance as necessary.
- Any other duties and responsibilities pertinent to the role
of GP Liaison.
Patient
Pathway Planning- Work closely with the Executive Director, Head of Operations,
Clinical Services manager, and Clinical Leads for outpatients & nursing and
to ensure standard operating procedures are implemented to support the smooth
management of referred patients.
- To work in partnership with the Executive Director, Head of
Operations and consultant partners in the development and promotion of new
services to the clinic.
- To systematically increase referral activity to agreed targeted
percentages per speciality. Realistic timeframes as agreeable with the
Executive Director.
Monitoring, Reporting
& Personal attributes
- Monitoring
referrer numbers and targeting engagement to maximise referrers accessing
our offer.
- Provide
weekly monitoring outcomes of referrers activity.
- Measure
impact of engagement against referrer activity.
- Seeks out
and understands the needs of customers, using these to maximise conversion
opportunities.
- Reinforce
brand and product reputation at all opportunities.
- Listens to
the customer and adapts response based upon customer requirements
- Manages
multiple tasks and conflicting demands.
- Possess
excellent communication skills, to report back to internal and external
stakeholders.
- IT literate
Communicate to internal and external stakeholders
- Communicate
opportunities and concerns to the Executive Director.
- Ability to
convey technical/procedural information in a clear and understandablemanner.
Person Specification
Knowledge, Skills and Qualifications
Essential
- Customer service and/or facilities management qualification
- Understanding of KPI performance
- Understanding of contract management
- Excellent interpersonal, communication and influencing skills required with emphasis on achieving results and successful outcomes
- A track record of achieving and exceeding targeted KPIs
- Fluent spoken and written English
- Sound numerical skills
- Proficient in the use of a PC, including the use of software and systems
Experience
Essential
- NHS engagement experience
- Previous experience of leading the delivery of outstanding customer service within the independent sector
- Previous understanding of referral pathways within the NHS
- Experience in target based engagement
- Demonstrated experience in events management
- Strong ability to carry out marketing based decision making
- Proven experience within a high quality customer service environment
Knowledge, Skills and Qualifications
Essential
- Customer service and/or facilities management qualification
- Understanding of KPI performance
- Understanding of contract management
- Excellent interpersonal, communication and influencing skills required with emphasis on achieving results and successful outcomes
- A track record of achieving and exceeding targeted KPIs
- Fluent spoken and written English
- Sound numerical skills
- Proficient in the use of a PC, including the use of software and systems
Person Specification
Knowledge, Skills and Qualifications
Essential
- Customer service and/or facilities management qualification
- Understanding of KPI performance
- Understanding of contract management
- Excellent interpersonal, communication and influencing skills required with emphasis on achieving results and successful outcomes
- A track record of achieving and exceeding targeted KPIs
- Fluent spoken and written English
- Sound numerical skills
- Proficient in the use of a PC, including the use of software and systems
Experience
Essential
- NHS engagement experience
- Previous experience of leading the delivery of outstanding customer service within the independent sector
- Previous understanding of referral pathways within the NHS
- Experience in target based engagement
- Demonstrated experience in events management
- Strong ability to carry out marketing based decision making
- Proven experience within a high quality customer service environment
Knowledge, Skills and Qualifications
Essential
- Customer service and/or facilities management qualification
- Understanding of KPI performance
- Understanding of contract management
- Excellent interpersonal, communication and influencing skills required with emphasis on achieving results and successful outcomes
- A track record of achieving and exceeding targeted KPIs
- Fluent spoken and written English
- Sound numerical skills
- Proficient in the use of a PC, including the use of software and systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
