Receptionist - Pontllanfraith Health Centre

Job summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

We are looking to recruit an enthusiastic and committed receptionist to join our friendly team. The position is for part time. Monday-Friday 15-20 hours a week between 8:00am and 7:00pm. We are ideally looking for someone with excellent interpersonal skills and experience with dealing with the general public. Delivering high quality services is essential.

Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way. Dealing with patient enquiries both over the telephone and on the reception desk. Computer literacy is essential and full training will be given as appropriate.

(Job Description & Person Specification attached)

Salary - National Minimum Wage

5 weeks annual leave (pro rata)

Membership of the NHS pension scheme.

Working Monday-Friday between 8:00am and 7pm

About us

About Pontllanfraith Health Centre

The GP surgery is based at Pontllanfraith Health Centre and is a busy single site practice with a stable list size of approx 8000 patients.You will work alongside an excellent clinical team comprising of 4 GPs, 1 Advanced Nurse Practitioner, 2 Practice Nurses, 1 Health Care Assistant, 1 phlebotomist, and an excellent receptionist and administrative team. We also have a team of NCN/HB Allied Health Professionals working from the practice site to include a Physiotherapist, a Psychological Wellbeing Practitioner and a Pharmacist. The District Nursing Team are also based within the building along with other Health Board Allied Health Professionals and an Independent Dispensing Pharmacy also provides a service from within the building.We provide an exceptional service and are proud to have maintained this level of service throughout the global COVID-19 pandemic. The practice has a manageable workload and serves a friendly practice population with a strong emphasis on community values.