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GP Practice in Wales

Deputy Practice Manager - Gardden Road Surgery

The closing date is 26 November 2025

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Job summary

We are looking for a proactive, highly organised Assistant Practice Manager to join our friendly and forward-thinking GP Practice team.

As the Assistant Practice Manager, you will be responsible for overseeing all non-clinical patient-facing processes, managing our Reception Team, and ensuring a smooth, efficient, and welcoming experience for all patients. You will act as the first point of contact for patient queries and immediate complaints, supporting the delivery of outstanding care within our practice.

Main duties of the job

  • Manage the patient appointment and triage booking systems

  • Handle patient registrations, amendments, and deductions

  • Act as first point of contact for on-the-spot patient complaints

  • Lead, manage, and develop the Reception Team, including inductions, rotas, HR record-keeping, and performance management

  • Oversee patient communication channels, including Accurx, telephone systems, and reception services

  • Work within the team to identify improvements and provide support

  • Ensure IT systems and practice processes run efficiently and effectively

  • Liaise with BCU Estates and other external agencies regarding building and operational issues

  • Promote and uphold confidentiality, equality, and health & safety standards

About us

We are a very friendly and relaxed independent surgery, committed to improving and maintain our patients good health and well being.

Details

Date posted

06 November 2025

Pay scheme

Other

Salary

Depending on experience Available on Request

Contract

Permanent

Working pattern

Part-time

Reference number

M0044-25-0258

Job locations

The Surgery

Gardden Road

Rhosllanerchrugog

Wrexham

Clwyd

LL14 2EN


Job description

Job responsibilities

As the Assistant Practice Manager, you will be responsible for overseeing all non-clinical patient-facing processes, managing our Reception Team, and ensuring a smooth, efficient, and welcoming experience for all patients. You will act as the first point of contact for patient queries and immediate complaints, supporting the delivery of outstanding care within our practice.

Job description

Job responsibilities

As the Assistant Practice Manager, you will be responsible for overseeing all non-clinical patient-facing processes, managing our Reception Team, and ensuring a smooth, efficient, and welcoming experience for all patients. You will act as the first point of contact for patient queries and immediate complaints, supporting the delivery of outstanding care within our practice.

Person Specification

Experience

Essential

  • Experience of working in a customer facing role.
  • Good computer skills.
  • Able to work under pressure.
  • Reliable.

Desirable

  • Previous medical reception and EMIS experience.
  • Welsh speaking

Additional Criteria

Essential

  • Experience managing teams in a healthcare or customer service environment
  • Excellent interpersonal and communication skills
  • Strong organisational and IT skills, with experience using clinical systems (desirable)
  • Ability to handle sensitive information with discretion
  • A proactive problem-solver, able to work calmly under pressure
  • Experience of dealing with medication requests (desirable)
  • Committed to personal development and supporting team growth
  • When necessary be able to code clinic letters, refer patients (training provided)

Qualifications

Essential

  • Good communication skills essential
  • GCSE in English and Maths

Desirable

  • Experience using EMIS
Person Specification

Experience

Essential

  • Experience of working in a customer facing role.
  • Good computer skills.
  • Able to work under pressure.
  • Reliable.

Desirable

  • Previous medical reception and EMIS experience.
  • Welsh speaking

Additional Criteria

Essential

  • Experience managing teams in a healthcare or customer service environment
  • Excellent interpersonal and communication skills
  • Strong organisational and IT skills, with experience using clinical systems (desirable)
  • Ability to handle sensitive information with discretion
  • A proactive problem-solver, able to work calmly under pressure
  • Experience of dealing with medication requests (desirable)
  • Committed to personal development and supporting team growth
  • When necessary be able to code clinic letters, refer patients (training provided)

Qualifications

Essential

  • Good communication skills essential
  • GCSE in English and Maths

Desirable

  • Experience using EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

The Surgery

Gardden Road

Rhosllanerchrugog

Wrexham

Clwyd

LL14 2EN


Employer's website

https://gpwales.co.uk (Opens in a new tab)

Employer details

Employer name

GP Practice in Wales

Address

The Surgery

Gardden Road

Rhosllanerchrugog

Wrexham

Clwyd

LL14 2EN


Employer's website

https://gpwales.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Sushila Manilal

sushila.manilal@wales.nhs.uk

01978801890

Details

Date posted

06 November 2025

Pay scheme

Other

Salary

Depending on experience Available on Request

Contract

Permanent

Working pattern

Part-time

Reference number

M0044-25-0258

Job locations

The Surgery

Gardden Road

Rhosllanerchrugog

Wrexham

Clwyd

LL14 2EN


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