Job summary
Annual Salary £23,873.60
10 to 37.5 hours a week
We are looking for the right person whose is kind, has empathy and loves helping people.
Applicants should be aware that you will be part of the reception team, working on a rota basis between the core hours of Monday to Friday 07.45am to 18.30pm. You must be available to work 'late' shifts until 6:30pm and be fully flexible on days. The reception team members are experienced and will be supportive to training and development to ensure that you are fully ready to speak to patients on the telephone or who come in to collect prescriptions.
Being a training practice, there is always someone to ask and help. We have a great culture and would love you to be able to join our busy team.
The key role of the Receptionist/Administrator is to effectively contribute to the Practice team by assisting the clinical team in the provision of services to patients by facilitating access and undertaking various administrative & support duties in an organised, efficient, timely and courteous manner.
In return you will be supported by a brilliant team, no day is the ever the same here and time passes quickly. Our culture creates growth and capability through continuous learning and development. Staff have progressed here from receptionists into Health Care assistants and onto qualified nurses as a career goal and pathway.
We celebrate success and learn from when things dont quite go right in a safe environment
Main duties of the job
The role will be varied and will involve care navigating patients to the right services.
Answer the telephone in line with Practice telephone protocol.
Make appointments and generally attend to patients requests in a prompt, professional and courteous manner.
Give information to patients clearly, taking into account their individual needs and relay messages accurately to appropriate practice staff.
Prioritise the reception workload, dealing accurately with all administrative tasks.
Assist with the prescribing process and the issue of all acute and repeat prescription requests within practice timescales, following the prescribing protocol.
Extract relevant prescribing administrative information from clinical correspondence and update individual patient computer records accordingly.
Undertake further training and development as necessary.
Be aware of the practice confidentiality and communication policies and maintain strict confidentiality/effective communication at all times.
Keep reception, administrative office areas tidy and be aware of and ensure health and safety regulations are maintained.
Undertake filing, shredding and photocopying as appropriate.
Carry out any other reasonable duties requested of you
Deputise for administrative functions, in absence of colleagues.
Work with other team members to ensure deadlines are met.
About us
North Cardiff Medical Centre is a progressive, 7 Partner, training Practice serving a patient list size of 15,500 over two sites. Our main site is a modern purpose built premises on the outskirts of Cardiff. These are just some of the advantages of working at North Cardiff Medical Centre. A medical team of 7 Partners and 4 salaried GPs A comprehensive nursing team including an Advanced Nurse Practitioner, 2 Senior Practice Nurses,1 Junior nurse, Frailty Nurse and HCAs Supportive management, administration and reception teams Modern purpose built premises with excellent facilities Smaller branch surgery with in-house pharmacy Full programme of in house education Close links with LMC and Locality GP Cluster Network Active Patient Participation Group - Winner of the 2015 National PPG Awards
Job description
Job responsibilities
DUTIES AND RESPONSIBILTIES
Answer the telephone in line with Practice telephone protocol.
Make appointments and generally attend to patients requests in a prompt, professional and courteous manner.
Give information to patients clearly, taking into account their individual needs and relay messages accurately to appropriate practice staff.
Prioritise the reception workload, dealing accurately with all administrative tasks.
Assist with the prescribing process and the issue of all acute and repeat prescription requests within practice timescales, following the prescribing protocol.
Extract relevant prescribing/administrative information from clinical correspondence and update individual patient computer records accordingly.
Undertake further training and development as necessary.
Be aware of the practice confidentiality and communication policies and maintain strict confidentiality/effective communication at all times.
Keep reception,administrative office areas tidy and be aware of and ensure health and safety regulations are maintained.
Undertake filing, shredding and photocopying as appropriate.
Carry out any other reasonable duties requested of you
Deputise for administrative functions, in absence of colleagues.
Work with other team members to ensure deadlines are met.
Job description
Job responsibilities
DUTIES AND RESPONSIBILTIES
Answer the telephone in line with Practice telephone protocol.
Make appointments and generally attend to patients requests in a prompt, professional and courteous manner.
Give information to patients clearly, taking into account their individual needs and relay messages accurately to appropriate practice staff.
Prioritise the reception workload, dealing accurately with all administrative tasks.
Assist with the prescribing process and the issue of all acute and repeat prescription requests within practice timescales, following the prescribing protocol.
Extract relevant prescribing/administrative information from clinical correspondence and update individual patient computer records accordingly.
Undertake further training and development as necessary.
Be aware of the practice confidentiality and communication policies and maintain strict confidentiality/effective communication at all times.
Keep reception,administrative office areas tidy and be aware of and ensure health and safety regulations are maintained.
Undertake filing, shredding and photocopying as appropriate.
Carry out any other reasonable duties requested of you
Deputise for administrative functions, in absence of colleagues.
Work with other team members to ensure deadlines are met.
Person Specification
Experience
Essential
- Previous reception,administrative experience, including use of Microsoft Office applications.
- Ability to respond flexibly to changing circumstances to ensure team goals are met.
- The ability to work independently and make decisions.
- Customer centric approach
Desirable
- Customer service experience.
- Working in a healthcare environment
- Use of databases and/or electronic appointment systems
SKILLS
Essential
- Excellent organisational skills.
- Ability to communicate at all levels (oral and written).
- Evidence of using own initiative in varying circumstances.
- Able to respond to changing pressures and deadlines.
Desirable
ADDITIONAL CRITERIA
Essential
- Special Knowledge
- Working knowledge of medical terminology, excellent telephone manner.
- Personal Attributes
- A team player, motivated, conscientious, enthusiastic and reliable.
- Can manage own time and workload with minimal intervention.
- Able to operate in a changing environment, learn quickly and be flexible, adaptable and versatile.
- Other
- Can travel to both surgery sites
- Flexibility in working hours over the weekdays.
- Our opening hours are 7.45am to 18.30pm and this role will include some late shifts.
- Ideally, we are looking for an individual to work Tuesday and Friday afternoons between 1.30pm and 6.30pm but be flexible to any cover for the needs of the business.
- Full training will be provided to ensure the right candidate is fully equipped with protocols and knowledge in order to deliver a great service to our patients.
Desirable
- Flexible approach to working hours
- Ability and experience of influencing, negotiating with and persuading others.
- experience of working in a healthcare or customer service environment
Qualifications
Essential
- English GCSE
- Maths GCSE
- IT use of Microsoft packages
Desirable
- GCSE level 1 IT qualification or equivalent experience
Person Specification
Experience
Essential
- Previous reception,administrative experience, including use of Microsoft Office applications.
- Ability to respond flexibly to changing circumstances to ensure team goals are met.
- The ability to work independently and make decisions.
- Customer centric approach
Desirable
- Customer service experience.
- Working in a healthcare environment
- Use of databases and/or electronic appointment systems
SKILLS
Essential
- Excellent organisational skills.
- Ability to communicate at all levels (oral and written).
- Evidence of using own initiative in varying circumstances.
- Able to respond to changing pressures and deadlines.
Desirable
ADDITIONAL CRITERIA
Essential
- Special Knowledge
- Working knowledge of medical terminology, excellent telephone manner.
- Personal Attributes
- A team player, motivated, conscientious, enthusiastic and reliable.
- Can manage own time and workload with minimal intervention.
- Able to operate in a changing environment, learn quickly and be flexible, adaptable and versatile.
- Other
- Can travel to both surgery sites
- Flexibility in working hours over the weekdays.
- Our opening hours are 7.45am to 18.30pm and this role will include some late shifts.
- Ideally, we are looking for an individual to work Tuesday and Friday afternoons between 1.30pm and 6.30pm but be flexible to any cover for the needs of the business.
- Full training will be provided to ensure the right candidate is fully equipped with protocols and knowledge in order to deliver a great service to our patients.
Desirable
- Flexible approach to working hours
- Ability and experience of influencing, negotiating with and persuading others.
- experience of working in a healthcare or customer service environment
Qualifications
Essential
- English GCSE
- Maths GCSE
- IT use of Microsoft packages
Desirable
- GCSE level 1 IT qualification or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).