Job summary
Hourly Rate: £12.21
12 hours a week
Meddygfa Emlyn is looking for a Practice Receptionist to work with us for a fixed term of 12months. Good communication skills required. IT skills an advantage, however full training will be provided. Welsh speaking desirable but not essential.
Main duties of the job
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
To provide general clerical support to the practice manager, doctors and health professionals.
About us
Friendly Practice located in the rural area of Newcastle Emlyn. We are a partnership of five doctors together with 4 salaried doctors, an Advanced Nurse Practitioner and a full health care team of practice nurses, community nurses, pharmacist, health visitor and midwives, assisted by our administrative staff.
Job description
Job responsibilities
1. Provide reception desk duties as required.
2. Deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel within an appropriate time scale.
3. Maintain an appointments register.
4. Relay messages and home visits to appropriate staff/GPs within an appropriate time scale.
5. Provide repeat prescriptions on request.
6. Maintain an accurate filing system both paper and electronic.
7. Keep reception area tidy and safe.
8. Provide medical administration support (including arranging appropriate follow up appointments)
9. Be aware of and maintain confidentiality through knowledge of the Caldicott guidelines.
10. Be aware of and maintain all Health & Safety Regulations.
11. Any ad hoc duties as required by the Practice Manager or Senior Receptionist.
12. Continuing education including CPR update.
Job description
Job responsibilities
1. Provide reception desk duties as required.
2. Deal with any telephone enquiries in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel within an appropriate time scale.
3. Maintain an appointments register.
4. Relay messages and home visits to appropriate staff/GPs within an appropriate time scale.
5. Provide repeat prescriptions on request.
6. Maintain an accurate filing system both paper and electronic.
7. Keep reception area tidy and safe.
8. Provide medical administration support (including arranging appropriate follow up appointments)
9. Be aware of and maintain confidentiality through knowledge of the Caldicott guidelines.
10. Be aware of and maintain all Health & Safety Regulations.
11. Any ad hoc duties as required by the Practice Manager or Senior Receptionist.
12. Continuing education including CPR update.
Person Specification
Experience
Essential
Desirable
- Previous reception experience
- Previous experience working within a Primary Care setting
Qualifications
Essential
- Willingness to undertake further training
- Pleasant and outgoing manner
Desirable
- Computer skills
- Welsh speaking
Person Specification
Experience
Essential
Desirable
- Previous reception experience
- Previous experience working within a Primary Care setting
Qualifications
Essential
- Willingness to undertake further training
- Pleasant and outgoing manner
Desirable
- Computer skills
- Welsh speaking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).