Administrator Bodnant Surgery

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

Main duties of the job

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Action repeat prescription requests, in line with Practice protocol.

Take action on clinicians requests for further information/patient contact information etc. including computerised practice notes, ensuring completion of all associated paperwork.

Advise patients of relevant charges for private ,non-General Medical Services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

About us

It is a friendly practice situated on Menai Avenue very close to the University Ffriddoedd Site and within walking distance of most university amenities. The clinical staff consists of eightfemale doctors supported by specialist nurses who are all experienced in dealing with student health matters

We are a training practice for medical students and have close links with both Bangor and Cardiff Universities.

Dr Suzy Cumming MB BCh DRCOG MRCGP Cardiff

Dr Amy Elliott MBCHB Liverpool MRCGP, DRCOG

Dr Catrin Ellis Williams MBBCH Manchester MSC, DCH, DRCOG, DFSRM, MRCGP

Dr Nia Hughes MBBCH Cardiff MRCGP, MRCP London DRCOG

Dr Catherine Connell

Dr Parminder Kainth

Dr Sian Arfon