Receptionist - Pencoed Medical Centre

Job description

Job responsibilities

The main duties of the role are as follows:

a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Process patient requests for appointments

d. Process repeat prescription requests

e. Initiate contact with and respond to requests from patients, team members and external agencies

f. Enter read-code data on to the clinical database

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Scan patient-related documentation and attach scanned documents to patients healthcare records

k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support administrative staff, providing cover during staff absences

o. Complete opening and closing procedures in accordance with the duty rota

p. Maintain a clean, tidy, effective working area at all times

q. Monitor and maintain the reception area and noticeboards

r. Support all clinical staff with general tasks as requested

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in healthcare setting
• Experience of working in a primary care environment

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning & organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Polite and confident
• Flexible approach to the needs of the service
• Cooperative
• Motivated
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Able to communicate effectively and understand the needs of the patient
• Effectively utilises resources
• Punctual and committed to supporting the team effort

Desirable

• Vision database user skills

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• Active signposting/care navigator training qualification
• Healthcare qualification (level 2) or working towards gaining an equivalent level
• Customer service qualification (NVQ or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Medical Centre

Heol-yr-onnen

Pencoed

Bridgend

Mid Glamorgan

CF35 5PF

Employer's website

https://gpwales.co.uk (Opens in a new tab)