Job summary
We are looking to recruit a friendly, enthusiastic, and highly motivated Healthcare Support Worker to join our team at the Mount Surgery to support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.
The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education whilst also supporting the administrative team on an as-required basis
Main duties of the job
The following are the core responsibilities of the Healthcare Support Worker. There may be, on occasions, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Undertake new patient health checks
Support the practice nurse with health promotion programmes
Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
Facilitate routine and 24-hour BP monitoring, advising patients accordingly
Undertake wound care, dressings and other clinical tasks as required
Support the practice nurse with the management of chronic disease clinics
Carry out BMI checks as directed
Act as a chaperone as required
When trained, undertake venepuncture
When trained, administer flu vaccinations
When trained, carry out ear irrigation under the supervision of the practice nurse
Carry out ECGs as requested
Ensure specimens are recorded and ready for onward transportation
Provide support during minor operations as required
Ensure all clinical rooms are adequately stocked and prepared for each session
Ensure fridges are cleaned routinely in accordance with extant guidance
Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy
Deliver opportunistic health promotion where appropriate
About us
About Mount Surgery
We have an exceptional team of highly motivated, forward thinking and dynamic staff at Mount Surgery. Work-life balance is essential to us, and the Practice and Partners pride themselves on their flexible attitude to working patterns. We have strong links to Swansea University Medical School, as well as being a training practice for GP Registrars. We also employ a Clinical Pharmacist, Prescribing Technician and three Physicians Associates, with exceptional staff retention throughout the Practice.
Job description
Job responsibilities
The following are the core responsibilities of the Healthcare Support Worker. There may be, on occasions, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Undertake new patient health checks
Support the practice nurse with health promotion programmes
Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
Facilitate routine and 24-hour BP monitoring, advising patients accordingly
Undertake wound care, dressings and other clinical tasks as required
Support the practice nurse with the management of chronic disease clinics
Carry out BMI checks as directed
Act as a chaperone as required
When trained, undertake venepuncture
When trained, administer flu vaccinations
When trained, carry out ear irrigation under the supervision of the practice nurse
Carry out ECGs as requested
Ensure specimens are recorded and ready for onward transportation
Provide support during minor operations as required
Ensure all clinical rooms are adequately stocked and prepared for each session
Ensure fridges are cleaned routinely in accordance with extant guidance
Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy
Deliver opportunistic health promotion where appropriate
In addition to the primary responsibilities, the Healthcare Support Worker may be requested to:
Participate in practice audit as directed by the audit lead
Participate in local initiatives to enhance service delivery and patient care
Support and participate in shared learning within the organisation
Job description
Job responsibilities
The following are the core responsibilities of the Healthcare Support Worker. There may be, on occasions, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Undertake new patient health checks
Support the practice nurse with health promotion programmes
Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
Facilitate routine and 24-hour BP monitoring, advising patients accordingly
Undertake wound care, dressings and other clinical tasks as required
Support the practice nurse with the management of chronic disease clinics
Carry out BMI checks as directed
Act as a chaperone as required
When trained, undertake venepuncture
When trained, administer flu vaccinations
When trained, carry out ear irrigation under the supervision of the practice nurse
Carry out ECGs as requested
Ensure specimens are recorded and ready for onward transportation
Provide support during minor operations as required
Ensure all clinical rooms are adequately stocked and prepared for each session
Ensure fridges are cleaned routinely in accordance with extant guidance
Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy
Deliver opportunistic health promotion where appropriate
In addition to the primary responsibilities, the Healthcare Support Worker may be requested to:
Participate in practice audit as directed by the audit lead
Participate in local initiatives to enhance service delivery and patient care
Support and participate in shared learning within the organisation
Person Specification
Qualifications
Essential
- Qualification Specifications
- Essential
- Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
- Phlebotomy certification
- Desirable
- Vaccination certification
- Experience Specifications
- Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- ECGs
- Venepuncture
- New patient medicals, including height, weight, BP, pulse
- Chaperone procedure
- Ability to record accurate clinical notes
- Desirable
- Experience of working in a primary care environment
- Wound care/removal of sutures and staples
- Additional Criteria
- Essential
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilise resources
- Punctual and committed to supporting the team effort
- Desirable
- Competent in the use of Office and Outlook
- Vision user skills
Person Specification
Qualifications
Essential
- Qualification Specifications
- Essential
- Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
- Phlebotomy certification
- Desirable
- Vaccination certification
- Experience Specifications
- Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- ECGs
- Venepuncture
- New patient medicals, including height, weight, BP, pulse
- Chaperone procedure
- Ability to record accurate clinical notes
- Desirable
- Experience of working in a primary care environment
- Wound care/removal of sutures and staples
- Additional Criteria
- Essential
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilise resources
- Punctual and committed to supporting the team effort
- Desirable
- Competent in the use of Office and Outlook
- Vision user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.