Receptionist - Ty'r Felin Surgery

Job summary

Ty'r Felin Surgery is looking for a receptionist/administrative officer to work in a busy GP surgery based in Gorseinon.

The job purpose is to provide an efficient, friendly and confidential reception and administration service to doctors, staff and patients of Ty'r Felin surgery.

We are looking for someone who could work between 20-37.5 hours per week, Monday to Friday. These hours would be worked between 7.45am and 18.30pm on a rota basis. This position would be subject to a 6 month probationary period.

Main duties of the job

1. Dealing with patients and relatives, over the telephone and face to face, in a courteous and professional manner.

2. Arranging appointments for patients using the electronic booking system.

3. Processing repeat prescription requests within the required 48 hours.

4. Administration of medical reports and patient-related correspondence; data input via read-codes; summarising of new patient notes.

5. To deal with routine queries from patients, and to direct patients to other appropriate sources of information and assistance.

6. To scan and file hard copy documentation related to patient notes correctly and promptly.

7. To help ensure that the reception area is clean, tidy and well-maintained.

8. Ensuring that confidentiality is observed at all times.

9. In addition to their Main Responsibilities, the Receptionist would also be expected to carry out the following duties: Other reception/admin duties, within reason, requested of them by the Practice Manager, Partners or nurse.

10. Will be expected to provide cover for other Reception / Admin staff during times of sickness or annual leave.

11. To have concern for their own and their colleagues health and safety at all times and to inform the Health and Safety Officer of any concerns.

About us

Ty'r Felin Surgery is a friendly GP Training Practice based in Gorseinon, Swansea. We have 9 partners, 3 Salaried GPs. 3 Practice Nurses and 1 HCSW. We have a patient list size of approximately 11,600 within the Gorseinon and surrounding areas.