Receptionist - Park House Surgery

GP Practice in Wales

Information:

This job is now closed

Job summary

Hourly Rate: £10.72

32 hours a week

We have a vacancy for a Medical Receptionist to join our friendly team. There are part-time and full time roles available. The surgery is open between 8am and 6.30pm and the shift times vary between these times.

You will need to be computer literate with excellent customer service skills and also work well within a team in this fast-paced environment.

The post is subject to a clear DBS check, satisfactory references, 6 month probationary period, and starting work on the agreed date.

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us

Park House Surgery is a friendly GMS practice serving 9000 patients on the beautiful North Wales coast. We are a highly reputable surgery and our list size is continuously growing.Our main site is Park House in Prestatyn, which is a purpose built building and we have a branch site, Westfield Surgery, in nearby Rhyl.We are a well organised, high achieving practice with a very friendly team of excellent ANP, nursing and support staff.

Date posted

24 August 2023

Pay scheme

Other

Salary

£10.72 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

M0044-23-0176

Job locations

Park House Surgery

26 Nant Hall Road

Prestatyn

Clwyd

LL19 9LN


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming emails and correspondence as necessary

d. Scan patient related documentation and attach scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming emails and correspondence as necessary

d. Scan patient related documentation and attach scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Person Specification

Qualifications

Essential

  • GCSE grade C or above in English and Maths

Experience

Essential

  • Customer Service experience preferred

Desirable

  • Administration experience preferred
Person Specification

Qualifications

Essential

  • GCSE grade C or above in English and Maths

Experience

Essential

  • Customer Service experience preferred

Desirable

  • Administration experience preferred

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Park House Surgery

26 Nant Hall Road

Prestatyn

Clwyd

LL19 9LN


Employer's website

https://gpwales.co.uk (Opens in a new tab)

Employer details

Employer name

GP Practice in Wales

Address

Park House Surgery

26 Nant Hall Road

Prestatyn

Clwyd

LL19 9LN


Employer's website

https://gpwales.co.uk (Opens in a new tab)

For questions about the job, contact:

Enquiries

parkhouseprestatyn@wales.nhs.uk

441745854965

Date posted

24 August 2023

Pay scheme

Other

Salary

£10.72 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

M0044-23-0176

Job locations

Park House Surgery

26 Nant Hall Road

Prestatyn

Clwyd

LL19 9LN


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