Job summary
The
Associate Director of Operations is expected to ensure all the activities
undertaken within the Division are subject to best practice governance
arrangements, and meet national and local standards, policies, and guidance.
The Divisional Management team will provide leadership and direction for the
division, ensuring that this supports the fulfilment of the Trusts objectives
and patient safety requirements.
The
Associate Director of Operations will have responsibility for the operational
management of the division, ensuring the effective implementation of both
national and local strategies and the achievement of service objectives within
available resources.
Main duties of the job
- Leadership and innovation: You will work closely with our management team,
including the Associate director of Allied Health Professionals and Head of
Nursing, to lead the development and implementation of our divisions
strategy.
- Personal and professional growth: We are dedicated to your growth. Whether its
leadership training, skill enhancement, or exposure to innovative technologies,
well be there to support you at every stage of your journey.
- Clinical and Service Transformation: Support the implementation of the
AlexHealth Electronic Patient Record (EPR) system, focusing on administrative
and outpatient services.
- Ensure Excellence in BAU Services: Oversee and
maintain high-quality Business as Usual (BAU) services within the clinical
support functions.
About us
Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.
Career Progression access to Learning & Development opportunities, so that you can take on new roles and challenges
Work-life Balance flexible shifts, committed shifts, wellbeing resources and build paid annual leave
Opportunity & Access over 50 partner NHS Trusts to give you the flexibility of choice to work how and where you want
Job description
Job responsibilities
Role purpose
Reporting to the divisional director, the associate director of operations will be responsible and accountable for the delivery of services, within budget (Income & Expenditure) for an agreed level of activity at an expected level of service and clinical quality.
The Associate Director of Operations is expected to ensure all the activities undertaken within the Division are subject to best practice governance arrangements, and meet national and local standards, policies, and guidance. The Divisional Management team will provide leadership and direction for the division, ensuring that this supports the fulfilment of the Trusts objectives and patient safety requirements.
The Associate Director of Operations will have responsibility for the operational management of the division, ensuring the effective implementation of both national and local strategies and the achievement of service objectives within available resources.
The key responsibilities of the Associate Director of Operations are:
- Assuring high quality care and compliance with associated standards
- Meeting contractual and national performance requirements
- Managing resources efficiently and within budget
- Promoting a positive organisational culture which supports and develops staff and protects patients.
- Contributing to the longer-term strategic planning, risk management and sustainability of the Trust and its services
- Proactively manage the relationships with commissioners and partners including those at Place, and in the Integrated Care System.
Duties and responsibilities
- Lead the development and establishment of the West Essex Health and Care Partnership (HCP), ensuring that the HCP achieves its strategic outcomes.
- Provide leadership, support, and direction, working collaboratively internally and across system partners, setting clear objectives to ensure services and working arrangements are designed to deliver integrated patient focussed care and enable delivery of the Trust strategy.
- Lead, develop and motivate the senior staff to deliver innovative high quality, patient centred performance; ensuring that effective appraisal, development, and succession planning arrangements are in place.
- Ensure clinical services and clinical management is responsive to the needs of patients, visitors, and staff and that there is a culture of innovation and continuous improvement.
- Deliver all the mandated performance targets in service delivery within the agreed resources, in line with the agreed annual business plan, and Trust strategies and policies.
- Make and foster connections between divisions to enhance integrated working and care pathway approaches.
- To show a commitment to working in ways that demonstrate our values in all we do.
- To translate the Trust corporate strategy into a clinical service strategy for the Division ensuring national/regional best practice is leveraged and there is alignment across other Divisional and Trust-wide plans.
- To engage and collaborate with peers, stakeholders, and staff to develop a robust service improvement programme to deliver the expected patient safety and financial outcomes/benefits.
- To show a commitment to working in ways that demonstrate our values in all we do.
- To be responsible and accountable for the leadership and development of the Divisions overall service provision ensuring the delivery of safe and efficient patient care within the financial resources allocated.
- To engage and collaborate with peers, stakeholders, and staff to develop a robust service improvement programme to deliver the expected patient safety and financial outcomes/benefits.
- To create the environment and way of working which consistently applies the agreed management system, engages all staff in the continuous improvement of patient services and proactively manages performance overachievement/shortfall.
- To demonstrate leadership in and understanding of transformational change projects and programmes.
- To be an active member of the Divisional Board providing support to colleagues within the board and across the Trust.
- To abide by the terms and conditions of the Trusts standing orders, standing financial instructions and scheme of delegation.
- To lead, manage, motivate, and develop staff to maintain the highest level of staff morale and to create a climate within the division which embodies the Trusts values.
- To undertake appraisal for own direct reports and ensure an effective staff appraisal process is implemented throughout the division and ensure that training and development needs are met appropriately.
- To ensure that staff management arrangements are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained.
- To update and monitor the operational policies of the division and take account of risk management needs.
- To have delegated responsibility and accountability with the Divisional Management Team, from the Board, for health and safety performance, ensuring appropriate risk management systems to escalate issues and ensure action is taken to mitigate risk.
- To ensure all national audits are complied with and local performance is compared with national performance and actions taken to improve performance to the upper quartile level.
- To take corporate lead responsibility for Trust-wide projects as required by the Chief Operating Officer.
Job description
Job responsibilities
Role purpose
Reporting to the divisional director, the associate director of operations will be responsible and accountable for the delivery of services, within budget (Income & Expenditure) for an agreed level of activity at an expected level of service and clinical quality.
The Associate Director of Operations is expected to ensure all the activities undertaken within the Division are subject to best practice governance arrangements, and meet national and local standards, policies, and guidance. The Divisional Management team will provide leadership and direction for the division, ensuring that this supports the fulfilment of the Trusts objectives and patient safety requirements.
The Associate Director of Operations will have responsibility for the operational management of the division, ensuring the effective implementation of both national and local strategies and the achievement of service objectives within available resources.
The key responsibilities of the Associate Director of Operations are:
- Assuring high quality care and compliance with associated standards
- Meeting contractual and national performance requirements
- Managing resources efficiently and within budget
- Promoting a positive organisational culture which supports and develops staff and protects patients.
- Contributing to the longer-term strategic planning, risk management and sustainability of the Trust and its services
- Proactively manage the relationships with commissioners and partners including those at Place, and in the Integrated Care System.
Duties and responsibilities
- Lead the development and establishment of the West Essex Health and Care Partnership (HCP), ensuring that the HCP achieves its strategic outcomes.
- Provide leadership, support, and direction, working collaboratively internally and across system partners, setting clear objectives to ensure services and working arrangements are designed to deliver integrated patient focussed care and enable delivery of the Trust strategy.
- Lead, develop and motivate the senior staff to deliver innovative high quality, patient centred performance; ensuring that effective appraisal, development, and succession planning arrangements are in place.
- Ensure clinical services and clinical management is responsive to the needs of patients, visitors, and staff and that there is a culture of innovation and continuous improvement.
- Deliver all the mandated performance targets in service delivery within the agreed resources, in line with the agreed annual business plan, and Trust strategies and policies.
- Make and foster connections between divisions to enhance integrated working and care pathway approaches.
- To show a commitment to working in ways that demonstrate our values in all we do.
- To translate the Trust corporate strategy into a clinical service strategy for the Division ensuring national/regional best practice is leveraged and there is alignment across other Divisional and Trust-wide plans.
- To engage and collaborate with peers, stakeholders, and staff to develop a robust service improvement programme to deliver the expected patient safety and financial outcomes/benefits.
- To show a commitment to working in ways that demonstrate our values in all we do.
- To be responsible and accountable for the leadership and development of the Divisions overall service provision ensuring the delivery of safe and efficient patient care within the financial resources allocated.
- To engage and collaborate with peers, stakeholders, and staff to develop a robust service improvement programme to deliver the expected patient safety and financial outcomes/benefits.
- To create the environment and way of working which consistently applies the agreed management system, engages all staff in the continuous improvement of patient services and proactively manages performance overachievement/shortfall.
- To demonstrate leadership in and understanding of transformational change projects and programmes.
- To be an active member of the Divisional Board providing support to colleagues within the board and across the Trust.
- To abide by the terms and conditions of the Trusts standing orders, standing financial instructions and scheme of delegation.
- To lead, manage, motivate, and develop staff to maintain the highest level of staff morale and to create a climate within the division which embodies the Trusts values.
- To undertake appraisal for own direct reports and ensure an effective staff appraisal process is implemented throughout the division and ensure that training and development needs are met appropriately.
- To ensure that staff management arrangements are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained.
- To update and monitor the operational policies of the division and take account of risk management needs.
- To have delegated responsibility and accountability with the Divisional Management Team, from the Board, for health and safety performance, ensuring appropriate risk management systems to escalate issues and ensure action is taken to mitigate risk.
- To ensure all national audits are complied with and local performance is compared with national performance and actions taken to improve performance to the upper quartile level.
- To take corporate lead responsibility for Trust-wide projects as required by the Chief Operating Officer.
Person Specification
Qualifications
Essential
- Educated to masters level or significant management experience.
- Evidence of CPD plus postgraduate qualification or equivalent experience.
- Appropriate professional management qualification.
Desirable
- Previous experience at Senior Manager level.
- Participation in Continuing Professional Development to improve and update specialist knowledge.
Skills, Knowledge and Abilities
Essential
- Excellent communication skills, both written and oral.
- Ability to balance strategic and operational management.
- Effective decision making and evidence of getting things done.
- Ability to relate to and work with a wide range of stakeholders.
- Sound knowledge of IT systems including data interpretation and CQC standards etc.
- Excellent presentation skills.
- Project management skills including the ability to manage short term objectives with individual outside immediate managerial responsibility.
Experience
Essential
- Significant demonstrable experience of senior operational management in the NHS.
- Experience of managing complex services and teams.
- Detailed understanding and experience of operational management of an acute hospital service.
- Proven ability to manage change, service activity and development within complex organisations.
- Ability to interpret national and local policy drivers that are relevant to the acute Trust, sub economy.
- Experience of planning and implementing long-term strategy.
- Experience in managing budgets.
- Experience in successful project management.
- Successful identification and delivery of cost improvement programmes.
- Detailed knowledge of Clinical Governance and Risk Management.
Person Specification
Qualifications
Essential
- Educated to masters level or significant management experience.
- Evidence of CPD plus postgraduate qualification or equivalent experience.
- Appropriate professional management qualification.
Desirable
- Previous experience at Senior Manager level.
- Participation in Continuing Professional Development to improve and update specialist knowledge.
Skills, Knowledge and Abilities
Essential
- Excellent communication skills, both written and oral.
- Ability to balance strategic and operational management.
- Effective decision making and evidence of getting things done.
- Ability to relate to and work with a wide range of stakeholders.
- Sound knowledge of IT systems including data interpretation and CQC standards etc.
- Excellent presentation skills.
- Project management skills including the ability to manage short term objectives with individual outside immediate managerial responsibility.
Experience
Essential
- Significant demonstrable experience of senior operational management in the NHS.
- Experience of managing complex services and teams.
- Detailed understanding and experience of operational management of an acute hospital service.
- Proven ability to manage change, service activity and development within complex organisations.
- Ability to interpret national and local policy drivers that are relevant to the acute Trust, sub economy.
- Experience of planning and implementing long-term strategy.
- Experience in managing budgets.
- Experience in successful project management.
- Successful identification and delivery of cost improvement programmes.
- Detailed knowledge of Clinical Governance and Risk Management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
