Customer Service Manager

Job summary

Job Title: Customer Service Manager

Location: OPS, Unit 42, Sandford Lane Industrial Estate, Kennington, OX1 5RW (From April 2024-OPS MXL Centre Unit 7 Banbury OX16 4TJ)

Hours: 37.5 hours a week

Trust Location: Oxford Health NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Oxford Health NHS Foundation Trust is the place for you.

About the Trust

Oxford Health NHS Foundation Trust is a community-focused organisation that provides physical and mental health services and social care with the aim of improving the health and wellbeing of all our patients and their families. Our trust provides community health, mental health and specialised health services. We operate across Oxfordshire, Buckinghamshire, Berkshire, Wiltshire, Swindon, Bath and North East Somerset (BaNES).

Main duties of the job

Provide leadership and guidance to ensure excellent customer service

Communicate with customers to address inquiries, complaints, and escalations

Analyse customer feedback and data to identify areas for improvement

Develop and implement strategies to enhance the customer experience

Collaborate with other departments and team leads to resolve customer issues and improve processes

Managing team absence and performance, escalating where required

Completing skills gap analysis and organising necessary development training for individuals and the team

Chairing regular team meetings and providing feedback to the Senior Management team

About us

Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days- call us anytime

Multi locational- work across neighbouring Trusts

Manage your shifts and timesheets on the go- access your My Bank shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities- Keep up with the essentials and more

Stakeholder pension scheme available- a flexible future for you and yours

DisclaimerPlease note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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