Patient Experience Improvement Lead

Job summary

Job Title: Patient Experience Improvement Lead

Trust Location: The Princess Alexandra Hospital NHS

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, The Princess Alexandra Hospital NHS is the place for you.

About the Trust

The Princess Alexandra Hospital NHS trust plays a huge part in west Essex and east and north Hertfordshire's way of life.

The trust runs a busy hospital,The Princess Alexandra Hospital and provides services at St. Margaret's Hospital and Herts and Essex Hospital. Together serve a population of around 350,000 people.

Main duties of the job

Support the Trust patient experience improvement programme, this will include our CQC patient satisfaction survey, improvements from PALS and complaints actions.

Work with senior leaders within the corporate team and divisional patient safety and quality teams to support actions to address the concerns and themes raised.

Work independently and demonstrate leadership to deliver the improvements. The post holder will need to work at senior level and identify risks to deliver the programme, working with the leadership team to mitigate the risk.

Required to engage with our patients, family and carers to support the improvement work and identify any new areas of focus. The post holder will be required to

review existing and support revising or developing new policies and processes and has no direct line management responsibility.

Responsible for driving significant improvements in service as a result of the patient experience and ensure that the Trust has in place a robust monitoring system to collect evidence in support of the achievement of CQC outcomes and other relevant standards for patients.

About us

Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days- call us anytime

Multi locational- work across neighbouring Trusts

Manage your shifts and timesheets on the go- access your My Bank shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities- Keep up with the essentials and more

Stakeholder pension scheme available- a flexible future for you and yours

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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