Service Desk Manager

Job summary

Job Title: Service Desk Manager

Location: Royal Berkshire Hospital, Reading, RG1 5AN

Shift Pattern: Monday- Friday 8am-5pm

Trust Location: Royal Berkshire NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Royal Berkshire NHS Foundation Trust is the place for you.

About the Trust

Royal Berkshire NHS Foundation Trust is one of the largest general hospital foundation trusts in the country. We provide acute medical and surgical services to Reading, Wokingham and West Berkshire and specialist services such as cancer, dialysis, and eye surgery to a wider population across Berkshire and its borders.

The Trust is made up of 7 locations with the Royal Berkshire Hospital being the main site.

Main duties of the job

Manage the Estates Maintenance Service Desk

Promote and exemplify the highest standards of customer care and monitor the quality of service provided to customers and clients by conducting daily monitoring / audits of the Service Desk, monitoring KPIs.

Ensuring there are systems in place for customers to notify of new issues and any quality failings.

Manage complaints and service-related escalations arising from reactive and planned works, maintain and monitor a log of these, and report at weekly estates/project meetings

Ensure all necessary training requirements for the Service Desk Operatives are captured and delivered in a timely manner. The post holder may be required to deliver some of this training themselves.

Arrange (or support the arrangement of) access and liaise with customers, and service providers via the telephone, radio, email and in person.

About us

Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days- call us anytime

Multi locational- work across neighbouring Trusts

Manage your shifts and timesheets on the go- access your My Bank shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities- Keep up with the essentials and more

Stakeholder pension scheme available- a flexible future for you and yours

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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