ICT Technician

Job summary

Job Title: ICT Technician

Location: Oakwood Building, Prestwich Hospital, Manchester, M25 3BL

Trust Location: Greater Manchester Mental Health NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Greater Manchester Mental Health NHS Foundation Trust is the place for you.

About the Trust

GMMH head office is based at Prestwich, Manchester and it is easily accessible via both car and public transport. There is onsite parking and additional visitor car parking (fees will apply). It has an onsite restaurant where staff are eligible for a discount. There is also a café where drinks and light snacks are available.

Main duties of the job

Identify and analyse a range of IT problems and take the most appropriate method of resolution liaising with the Operational Services Manager as necessary.

Follow department procedures for routine IT problems, use own initiative for complex IT problems and know when to refer for highly complex/sensitive IT problems.

Provide telephone, and on-site support service to staff within the Trust.

Provide a point of technical escalation and technical support to the IT Service Desk. Proactively assist departments in the development of their IT use in line with clinical requirements. Good customer facing skills are essential. Provide high quality technical support as required, to all users connected to the customers IT environment using diagnostic tools and fault-finding techniques to identify root causes.

Fix diagnose faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams.

About us

Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days- call us anytime

Multi locational- work across neighbouring Trusts

Manage your shifts and timesheets on the go- access your My Bank shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities- Keep up with the essentials and more

Stakeholder pension scheme available- a flexible future for you and yours

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job description

Job responsibilities

Please find attached a copy of the full job description under the supporting documents section for this job advert, this has been provided by the Hiring Manager

Person Specification

Experience

Essential

• Excellent communication skills- both verbal and written
• Microsoft office skills- Outlook, Word, and Excel
• Previous experience in NHS IT
• Evidence of knowledge development acquired through local experience of IT.
• Basic understanding of legislation impacting upon IT in the NHS.
• Able to clearly manage priorities for self and team to meet deadlines and manage conflicting customer demands.
• Knowledge and experience of Windows operating systems
• Knowledge and experience of Microsoft Office 2016 and later
• Technical Support Evaluation

Desirable

• This role may require you to show evidence of education to Degree level or at least 2 years relevant experience.