Care Compliance Associate (Hybrid)
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Job summary
We are looking for a Compliance Associate for the care teamto join our supportive and inclusive team at Suvera.You will be responsible for delivering efficient and effective administrative support. This will encompass handling complaints, incidents, audits and serving as a friendly and helpful point of contact for the care team, patients, partners and other internal and external stakeholders as required.
This role will report to the GP Clinical Leadand support the Governance and Care Operations teams.
Main duties of the job
- Support the governance team with complaints, incidents and risk management
- Be responsible for maintaining the incident management systems
- Assist in data collection from various clinical / EHR systems (EMIS & SystmOne) and the preparation of audits, random checks and report findings as necessary
- Own and co-ordinate the publication of policies, standard operating procedures (SOPs), guidelines and audits - using your excellent organisational skills, version control mechanisms and communication practices for new publications and enforcement/monitoring of these items
- Own and coordinate the company audit schedule which includes clinical, technical, operational, and data governance audits
- Promptly and effectively triage incoming reportable events (incidents, safeguarding concerns, complaints & reactive feedback) using the appropriate technology
- Some reportable events will require assignment to other teams or individuals in the company, and some of these events will be owned by you for investigation and resolution
- Promptly and effectively monitor, log, investigate and resolve formal complaints coming through via email or telephone, which should also be moved into the relevant platform for visibility and tracking
- Collate and document quarterly proactive feedback results from patients, partners, and Suveras team working closely with other functions
- Assist with weekly patient onboarding onto Suvera Clinical system
- Supporting with other administrative duties within the Care Operations Team
About us
Suvera is a digital health start-up on a mission to keep people in good health wherever they are in the world. We partner with general practices in the UK to deliver a virtual clinic that proactively supports the management of patients with long-term conditions. Today, we manage over 40,000 patients and have a robust pipeline to more than 10x that by the end of 2023. We have merely scratched the surface for what we can do for both clinical operations and chronic care pathways.We have a team of phenomenal advisors, includingProfessor Bryan Williams who is the chair of Medicine at UCL and the man behind high blood pressure guidelines for the UK. We are a small (c. 50 people) cross-functional team from all backgrounds, and have our our own internal Care Team which employs both clinicians and care advisors.We are backed byGoogle for Startups and the preeminent, global healthcare and technology venture capital firm Morningside Ventures, led byDr. Gerald Chan.We have ambitions to become the largest healthcare provider in the world.
Details
Date posted
02 October 2023
Pay scheme
Other
Salary
£28,000 to £35,000 a year
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
M0039-23-CCA
Job locations
Suvera
69 Old Broad Street
London
EC2M 1QS
Employer details
Employer name
Suvera
Address
Suvera
69 Old Broad Street
London
EC2M 1QS