Team Lead Care Navigator

Job summary

Be the heartbeat of our front-of-house team.

Are you a natural organiser who thrives in a fast-paced environment? Do you enjoy supporting others, leading by example, and making a real difference to patient care every single day?

Were looking for an enthusiastic, proactive team lead care navigator to guide and support our reception and care navigation team while helping our practice run smoothly and efficiently. This is a part-time position working 30.5 hours;

• Monday: 08:30-18:30
• Tuesday: 13.00 18.00
• Thursday: 08.00 18.30
• Friday: 13.00 18.00

This is more than just a leadership role its an opportunity to shape patient experience, empower colleagues, and play a key part in the smooth running of a busy and friendly practice.

Main duties of the job

• Providing day-to-day leadership and being the go-to person for support and guidance
• Coordinating annual leave, sickness and absence, and supporting staff appraisals
• Helping to manage conduct matters in partnership with the line manager
• Facilitating internal and external training opportunities
• Supporting team development and creating a positive, motivated environment
• Assigning AskMyGP requests and running batch reports
• Supporting new patient registrations and PDS updates
• Providing cover for pathology and Out of Hours report filing
• Assisting with Flu Clinics and insurance administration
• Acting as a key holder and supporting fire safety compliance
• Assisting with care navigation and general reception duties
• Supporting our physicians associates, nurses, HCAs and wider clinical team
• Helping the practice manager with complaints handling
• Stepping in to support the scanning team when needed

About us

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare. We are committed to equal employment opportunities and encourage applications from all qualified individuals. At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.