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Primary Care Careers

Care Navigator (Receptionist/Administrator)

The closing date is 06 March 2026

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Job summary

Haverhill Family Practice are recruiting for a part-time care navigator. The position is for 20 hours per week: Monday 8:00am-1:00pm and Wednesday, Thursday & Friday 1:30pm-6:30pm.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

  • Welcoming patients via telephone or face to face.
  • Answering incoming calls in a prompt, friendly efficient manner.
  • Booking of appointments.
  • Arranging home visit requests.
  • Signposting patients to the correct clinician.
  • Receiving and processing daily E-consults from patients.
  • Handing repeat prescription / med3 requests
  • Registering new patients
  • Liaising with members of practice team
  • Managing out-going correspondence
  • Updating patient demographics
  • General administration duties
  • Daily auctioning of tasks.

About us

Haverhill Family Practice is a Haverhill based GP Surgery offering a wide range of health services. With a CQC rating of Good and an experienced clinical team, they aim to provide a high standard of medical care and are always fully committed to patient needs.

Details

Date posted

21 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

29405

Job locations

Camps Road

Haverhill

Suffolk

CB9 8HF


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
  • All applicants should ensure that they live within reasonable commuting distance.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
Person Specification

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
  • All applicants should ensure that they live within reasonable commuting distance.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Camps Road

Haverhill

Suffolk

CB9 8HF


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Camps Road

Haverhill

Suffolk

CB9 8HF


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Haverhill Family Practice

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

21 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

29405

Job locations

Camps Road

Haverhill

Suffolk

CB9 8HF


Supporting documents

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