Care Navigator

Job summary

Little St Johns Surgery are looking for a part-time care navigator/receptionist to join our team in Woodbridge. You will need to be flexible, highly motivated and friendly with an excellent eye for detail. The post is offered on a part-time basis for 22 hours per week and you will be working the following days and hours;

Monday: 8.00am to 1pm

Wednesday: 1.00pm to 7.00pm

Thursday: 8.00am to 1pm

Friday: 1.00pm to 7.00pm

You will also be asked to cover occasional Saturday mornings, holidays and sickness as required. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Handle all telephone and general enquiries in a professional manner, referring callers to appropriate healthcare professional.
• Make appointments for patients in accordance with practice protocols.
• Ensure that messages and requests for visits are recorded.
• Process all post and electronic communications on the day they arrive.
• Manage the uploading and downloading of temporary resident forms.
• Manage the waiting list for 24 hour blood pressure monitoring and 24 hour ECGs.
• General filing, photocopying as required.

About us

We are a friendly forward thinking dispensing practicelocated in the heart of Woodbridge,with over 7,000 patients. We are proud to have an Outstanding CQC rating and over 95% patient satisfaction score in the National Patient Survey for the past 3 years.

Further information about us can be found on our website www.woodbridgedoctors.nhs.uk