Receptionist/Care Navigator

Job summary

The Limes Medical Centrehas an opportunity for an enthusiastic and proactive receptionist to join our team on apart-time basisfor20 hours per weekwith the below shift pattern;

Monday: 1.30pm - 6.30pm

Wednesday: 1.30pm - 6.30pm

Friday: 8.00am - 6.30pm

The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Supporting the arrangement of weekly care home MDTs.

About us

At The Limes Medical Centre; we are a friendly, patient-centred GP Practice committed to providing high-quality, holistic healthcare to our local community. Our team includes a dedicated mix of GPs, nurses, healthcare assistants, administrative staff and receptionists, and allied health professionals who work collaboratively in a supportive environment.

Serving a diverse patient population, we offer a wide range of services including chronic disease management, minor surgery, family planning, child health, and health promotion. We are a training and teaching practice, encouraging continuous professional development and innovation in care delivery.

Our receptionists are the first point of contact for patients, and we pride ourselves on creating a friendly, efficient, and respectful experience from the moment people reach out to us. We support a diverse patient population and offer a wide range of services, from routine appointments to chronic disease management and health promotion. As a practice, we are committed to teamwork, staff wellbeing, and ongoing professional development. We value strong communication, a positive attitude, and a calm, organised approach - especially in a busy, fast-paced environment.

Some of the benefits include;

• NHS Pension Scheme
• Health service discounts
• Annual leave: minimum 28 days FTE, with enhancements for long service
• Benenden health insurance