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Primary Care Careers

Receptionist/Care Navigator

The closing date is 21 November 2025

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Job summary

Lawford Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on apart-time basis for approximately 16 hours per week. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Flexibility is essential in this role to cover sickness/annual leave for colleagues.

Main duties of the job

  • Greeting and directing all patients.
  • Answering telephone enquiries and signposting online queries
  • Booking appointments
  • Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Lawford Surgery is a semi-rural practice located near to Manningtree, Essex. We are an Emis Web trained practice using Accurx as an online consultation tool.

Details

Date posted

04 November 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

29129

Job locations

2 Edgefield Avenue

Lawford

Manningtree

Essex

CO11 2HD


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous General Practice experience and knowledge of Emis Web desirable.
Person Specification

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous General Practice experience and knowledge of Emis Web desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

2 Edgefield Avenue

Lawford

Manningtree

Essex

CO11 2HD


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

2 Edgefield Avenue

Lawford

Manningtree

Essex

CO11 2HD


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Lawford Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

04 November 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

29129

Job locations

2 Edgefield Avenue

Lawford

Manningtree

Essex

CO11 2HD


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