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Primary Care Careers

Practice Patient and Operations Manager

The closing date is 30 November 2025

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Job summary

Framfield House Surgery are looking to recruit a practice patient and operations manager to join our expanding, friendly and supportive team in the Suffolk market town of Woodbridge based on the River Deben.

If you are an experienced senior manager looking for a new challenge, then we would love to hear from you.

Main duties of the job

  • Management of daily operations of the surgery
  • Adopt a strategic approach to the development, delivery and management of patient services
  • Oversee and manage our appointments system
  • Support the staff in the daily running of the surgery
  • Work in collaboration with our Primary Care Network
  • Monitor and help support the delivery of QOF
  • Ensure the patients have a positive experience
  • Estate management
  • Health and safety lead
  • Deal with practice complaints and learning events
  • Liaise with external users of our building
  • Assist the business and finance manager in compliance with CQC and NHS contractual obligations
  • Support HR partner with HR with further support if required by HR consultants

About us

Framfield House Surgery are committed to providing a supportive working environment for all our staff whereby we value professional development and care about the health and wellbeing of our staff.

We offer:

  • Competitive salary depending on experience
  • NHS pension scheme
  • Free parking
  • 5 weeks annual leave plus bank holidays

To arrange an informal visit or have a chat about the role, please email: julie.giles3@nhs.net

Details

Date posted

29 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

29121

Job locations

Ipswich Rd

Woodbridge

Suffolk

IP12 4FD


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

  • Confident leader with excellent communication and organisational skills
  • Able to work under pressure and manage multiple priorities effectively
  • Self motivated with a forward thinking, solution-focused approach
  • Ability to develop, implement and embed policies, procedures and guidelines
  • Ability to cope with working in an ever-evolving environment and able to cope with regular changes to way of working
  • Excellent organisational skills
  • Ability to train staff

Desirable

  • Familiarity with SystmOne desired but not essential
  • Operational or practice management experience in primary care preferred but not essential
Person Specification

Experience

Essential

  • Confident leader with excellent communication and organisational skills
  • Able to work under pressure and manage multiple priorities effectively
  • Self motivated with a forward thinking, solution-focused approach
  • Ability to develop, implement and embed policies, procedures and guidelines
  • Ability to cope with working in an ever-evolving environment and able to cope with regular changes to way of working
  • Excellent organisational skills
  • Ability to train staff

Desirable

  • Familiarity with SystmOne desired but not essential
  • Operational or practice management experience in primary care preferred but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Ipswich Rd

Woodbridge

Suffolk

IP12 4FD


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Ipswich Rd

Woodbridge

Suffolk

IP12 4FD


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Framfield House Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

29 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

29121

Job locations

Ipswich Rd

Woodbridge

Suffolk

IP12 4FD


Supporting documents

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