Receptionist/Care Navigator

Job summary

Stanford-le-Hope & Corringham PCN are looking for a receptionist to join their friendly team for 15 hours per week working Monday to Wednesday, 8:00am -1:00pm.

This is a fantastic opportunity to play a key role at the heart of our patient services, supporting individuals to access the care they need while contributing to the smooth and efficient running of our practices.

As a receptionist/care navigator, you will be the first point of contact for patients whether in person, by phone, or online, you'll ensure every interaction is handled with empathy, efficiency, and professionalism.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience andoffers excellent communication skills.

If you're ready to bring your skills to a team that values care, communication, and community, we encourage you to apply.

Main duties of the job

• Greet and direct patients and visitors in a warm and professional manner
• Schedule and manage appointments using our clinical systems
• Respond to patient and external agency queries, offering accurate information or directing them to the appropriate team member
• Manage incoming and outgoing correspondence, including letters, forms, and specimen containers
• Provide clear guidance on practice procedures
• Accurately maintain patient records, including data entry, filing, scanning, and photocopying.

About us

Why Join Us?

• Supportive and friendly working environment
• Opportunity to make a real difference in the local community
• Ongoing training and development
• Be part of a growing and innovative PCN

Stanford-le-Hope and Corringham Primary Care Network (PCN) is proud to be one of the few PCNs in the region with a dedicated healthcare estate. Operating as a vibrant and dynamic hub, we deliver a wide range of essential services to our local community including phlebotomy, general practice appointments, and more serving a growing patient population of over 30,000 individuals.

Our dedicated team comprises 16 friendly, approachable, and highly capable staff members, most of whom are based at Corringham Health Centre. We are committed to providing high-quality, patient-centred care in a welcoming and efficient environment.

At the heart of our mission is the goal of ensuring every patient receives not only excellent clinical care but also a positive and respectful experience. We pride ourselves on fostering a supportive and professional culture where both patients and staff feel valued.

When you join our team, you can expect a competitive salary, access to the NHS Pension Scheme, and the opportunity to work in a collaborative, high-performing setting. We are passionate about what we do and are always looking for individuals who share our commitment to outstanding primary care.

If you're looking for a meaningful role with the chance to support our local population, we'd love to hear from you.