Receptionist/Care Navigator

Job summary

Fressingfield Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a bank contract. There are no fixed hours/shifts for this role over the week and we require someone on an ad hoc basis to help cover holidays and sickness, if needed.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Full training for this role will be given, and we welcome applications from someone flexible who may be able to help at short notice. We are such an important and valued part of our community with an excellent reputation for patient care and accessibility. In this incredibly rewarding role, you will be working within a strong, friendly, and hardworking team where we pride ourselves in helping our patients and making our workplace as supportive as we can.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Fressingfield Medical Centre are a dispensing practice operating over two sites, and have an excellent relationship with our patient population of around 6,500, dispensing for approximately 95% of them.

Our practice comprises a strong and diverse team of 3 GP partners, nurse practitioners, practice paramedics, practice pharmacist, a pharmacy technician, dispensers, an experienced nursing team and an efficient and experienced team of care co-coordinators, administrators and secretaries.

We consistently achieve highly in QOF in comparison to the national average at year end and were rated "Good" by CQC. Our patients regularly report positive responses via the Friends and Family test and review us to be a good, well-organised and efficient practice.

We utilise SystmOne and Ardens to support our practice and patients.

We offer a very competitive salary including access to the NHS pension scheme.