Receptionist/Care Navigator

Job summary

Tile House Surgery has an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team for 24 hours per week. This will be worked over 4 days, 6-hour shifts with a mix of 7.30am-1.30pm and 1pm-7pm. Exact working days can be discussed at interview - no weekend working.

The receptionist/care navigator plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Booking, cancelling and moving patientappointments.
• Handing out letters, completed forms, specimen bottles, etc.
• Dealing with requests for information.
• Advising patients of Practice procedures.
• Registering new patients.
• Answering the telephone promptly.
• Assisting GPs with their requests.
• Referring patients to localdomiciliaryservices.
• Dealing with incoming emails as per practice procedure.

About us

Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

We can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 days' holiday (pro rata) + bank holidays
• NHS pension
• Free on-site parking.