Dental Receptionist

Job summary

Would you like to make a difference and fulfil your greatest potential?Come and join our amazing team in our brand new state-of-the-art dental facility and truly make a difference to the local people in Suffolk and North East Essex.

The University of Suffolk Dental CIC represents a step-change in dental care in Suffolk and North East Essex and we are looking for an experienced dental receptionist to join our team on a full-time basis.

Main duties of the job

• Welcome and receive service users and their carers into the dental service.
• Deal with telephone and face to face enquiries about the dental service in a professional and empathetic manner.
• Make, change and update appointments for service users which will include direct face to face and telephone contact.
• Offer regular updates to service users waiting and where appropriate explain any reason for the delay in being seen.
• Explain NHS service user charges using professional judgement and empathy when there may be barriers to understanding.
• Provide advice and information to service users and or carers, ensuring that leaflets and all information presented is current.
• Work collaboratively with the dental team, senior leaders and wider colleagues to maintain the effective running of the dental service.
• Administration duties including updating internal systems.

About us

We are a new and innovative Dental Social Enterprise and unique partnership with the University of Suffolk and Suffolk and North East Essex Integrated Care Board that truly wants to make a difference to people through the delivery of accessible NHS dental care. We are a purpose-led and values driven organisation. Our mission is clear, we are here to deliver ordinary dental care delivered with extraordinary care.

We care about the wellbeing of our people and know you have lives beyond the workplace, we offer a flexible suite of benefits, these include:

• Competitive salary
• Generous annual leave entitlement
• Workplace pension
• Continuous professional development and training opportunities
• Family friendly policies
• Flu vaccinations for staff
• Uniform
• State-of-the art dental facilities
• DBS check fully funded

We celebrate and promote equity, diversity and inclusion and encourage the unique contributions of all our dental team that drive our success.