Receptionist/Care Navigator

Job summary

We have an exciting new opportunity for a receptionist to join the team based in Rowhedge and University of Essex Medical Centre. This position is offered on a part-time basis working 31.5 hours a week over 5 days.

We reserve the right to retract the advert if a suitable person is found before the end date.

Main duties of the job

• Answering the telephone in a polite & professional manner with a focus on supporting patients to access the appointment most suited to their needs.
• Responding to all queries in a timely manner.
• Receiving & making calls as required.
• Efficient use of the appointment system, booking appropriate clinicians including Extended Access (EA) appointments, booking into the correct appointment & times, recording sufficient & accurate information.
• Processing post (incoming and outgoing) including liaising with Workflow and Courier, other services as required, maintaining confidentiality & ensuring data breaches are minimised.
• Actioning prescription requests accurately, timely and in line with current policy.
• Providing results to patients on request of clinicians.
• Ensuring that new registrations are dealt with in a timely manner and that all information entered onto the clinical system is accurate with a focus on attention to detail.
• Scanning documents and appropriate records accurately and in a timely manner.
• Liaising with the advance nurse practitioner (ANP) and care homes regarding ward rounds.
• Giving out and receiving specimens following the strict procedures in place.
• Advising patients of charges for private services, accepting payment and issuing receipts.
• Entering requests for home visits and late calls onto the computer including all relevant information and where necessary refer to the duty doctor.
• Supporting on the dispensary counter distributing medication as required.

About us

Rowhedge offers a unique opportunity to develop expertise in student health alongside general practice. Rowhedge is a split site practice with a campus-based health centre and a dispensing village practice and is a pilot site for Pride in Practice. The practice consists of an established team of 4 partners and 5 salaried GPs.

As part of the The Colte Partnership who are very much At The Heart of Primary Care, being the largest GP Partnership in North East Essex; comprised of 8 local GP practices across Colchester and Tendring. We care for approx. 80,000 patients. Our head office is in Feering.

We pride ourselves on working to be at the forefront of primary care in our region and have many exciting ventures on the horizon.

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes, armed forces support and even child first aid classes for parents.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.