Secretarial Administrator

Job summary

Victoria Surgery are looking for a candidate to work 30 hours, Monday-Friday (with an allocated day off), to support our secretarial and administration team.

The applicant will need to have a keen eye for detail, the ability to work to processes, confidently complete work efficiently and within KPIs, and work well independently.

Main duties of the job

• Ensuring all contacts from patients and third parties, over the telephone and electronically, are greeted in a friendly helpful manner and handled courteously, efficiently and confidentially at all times.
• Ensuring that all requests and enquiries are handled courteously, efficiently and in line with practice policies and procedures.
• Completing filing and recording of patient information both electronic and manual is promptly handled with care and in line with practice policies and procedures.
• Helping to ensure that the surgery premises are kept safe and tidy at all times.
• Supporting the secretarial team in their duties and the clinicians in their role.
• Co-ordinating SARS requests, confirming verification in place, on spreadsheet for processing and process using IGPR software under supervision of secretarial team.
• Transcribing of dictations.
• Processing all referrals via ERS and ensuring safety netting is carried out for all 2 week wait referrals.
• E-mail monitoring, sorting and actioning information request e-mails.
• Managing telephone enquiries.

About us

Victoria Surgery is a well-established and friendly practice in the centre of town caring for a patient population of approximately 11,000. Our team recognises the importance of a good work-life balance.

Our practice team consists of 9 list holding GPs and a dedicated clinical team including, clinical pharmacists, nurse practitioner, 1 nurse and a trainee nursing associate. We are supported by a full management, administration and dispensary team.

We are part of the Bury St Edmunds Primary Care Network and the successful candidate will work alongside a teamincluding paramedics, social prescriber, health and wellbeing coach, care coordinators and pharmacy technician.

We place great value on our staff and offer:

• A comprehensive induction and training period of 6 months.
• Membership of the NHS pension scheme.
• Blue light card for NHS discounts at various outlets.
• Staff room with tea/coffee and snacks provided.