Care Navigator

Job summary

Combs Ford Surgery in Stowmarket are currently actively recruiting for a care navigator within our team at Combs Ford Surgery on a part-time basis. Working hours will be; Monday 8am to 6.30pm, Tuesday 1pm to 6pm and Friday 1pm to 6.30pm. The role is extremely varied and you will be a key part of the team ensuring each and every patient can access the services we provide.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled.
• Ensure that telephones are at all times answered promptly and politely at all times, accurate messages taken and calls passed to the appropriate person as necessary, supplying information as required in a timely fashion.
• Ensure that scanning, filing, record keeping and distribution of documents are undertaken efficiently and promptly.
• Use the surgery computer system for appointments, patient data, repeat prescriptions and other patient related tasks.
• Collect any necessary information from the patient for their consultation, deal with any enquiries and provide any information the patient may need.
• Record requests for house calls, ensuring accurate details are taken and print off visit summary.
• Assist with new patient registrations together with inputting their necessary data onto computer and making up new files/amalgamating and process amendments to patient records.
• Advise patients of relevant charges for private services, accept payment and issue receipts if necessary.
• Cover duties of absent members of staff as and when required including cover during tea/lunch breaks at reception as and when required.
• Facilitate effective communication between patients and members of the healthcare community.
• Handle patient complaints in accordance with practice protocols.

About us

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of working with SPC;

• NHS Pension Scheme
• Life insurance.
• Family benefits.
• Eye care vouchers.
• Health service discounts.
• Enhanced maternity and paternity terms.
• Salary sacrifice schemes for technology, homewares, cycling and gym memberships.