Patient and Clinical Support Team Manager

Job summary

The De Parys Group is looking to appoint an experienced patient and clinical support team manager to lead our organisation on a full-time basis 37.5 hours per week, Monday to Friday.

Main duties of the job

• Maximise patient interactions.
• Manage and train the team leads to ensure that they have the skills and knowledge to meet the needs of their role.
• Ensure the rota is appropriately resourced for all sites, including triage and extended access.
• Ensure the team are trained to a consistent level (using the competency framework), managing capability or capacity issues.
• Problem resolution for patients and staff alike, to resolve issues and complaints at the point of contact.
• Maintain existing policies and protocols for the team.
• Identify opportunities to improve processes and implement these across the team with the appropriate process, training and communication.
• Organise and attend meeting.
• Support the wider management team in the implementation of the aims and objectives of the organisation.
• Ensure that health and safety guidelines are adhered to.
• Work with the governance manager to ensure that all legal/regulatory requirements are embedded within any new services.
• Assist in the preparation for CQC inspections, to ensure that the practices are fully ready for inspection.
• Ensure that mandatory training is completed.
• Directly co-line manage team leads, currently 6.
• Shortlist and interview candidates and once hired, maintain the induction programme.
• Lead staff appraisals, performance reviews, return to work (for team leads).
• Support complex HR/employee issues.
• Work across all TDPG sites on a regular basis (likely to be at more than one site each week).

About us

The De Parys Groups priority is to provide the highest standard of clinical care to the 38,000 patients registered with the practice. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.

TDPG is fortunate to have its own dispensaries at our De Parys and Bromham sites. In addition to our routine GMS services, we offer a comprehensive range of services including minor surgery, LARC provision and anticoagulation clinics.

We have high QOF achievement and excellent KPIs within the group.

Benefits include:

• NHS pension scheme.
• Proper pay andLiving Wage Foundation accredited.
• Eye-care vouchers.
• Annual leave: minimum 23 days FTE, with enhancements for long service.
• Paid breaks