Receptionist/Care Navigator

Job summary

Tile House Surgery has an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team for 30 hours per week. This will be worked Monday to Friday, 6-hour shifts with a mix of 7.30am-1.30pm and 1pm-7pm.

The receptionist/care navigator plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Full training will be provided on our clinical database.

Main duties of the job

• Greeting and directing all patients.
• Booking, cancelling and moving patient appointments.
• Handing out letters, completed forms, specimen bottles, etc.
• Dealing with requests for information.
• Advising patients of Practice procedures.
• Registering new patients.
• Answering the telephone promptly.
• Assisting GPs with their requests.
• Referring patients to local domiciliary services.
• Dealing with incoming emails as per practice procedure.

About us

Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

We can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 days' holiday (pro rata) + bank holidays
• NHS pension
• Free on-site parking