Receptionist/Care Navigator

Job summary

The Pall Mall Surgery has an opportunity for an enthusiastic and proactive care navigator to join our team on a part-time basis for 15 hours per week, working on a Monday, Wednesday and Friday. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

We are looking for an outstanding individual to join our wonderful team, to share knowledge and experience. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.

Main duties of the job

• Greeting and directing all patients.
• Assisting the GP's with triage administration.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

The Pall Mall Surgery is a large, modern GMS training practice operating from a contemporary health centre in Leigh On Sea which in 2022 was voted the best place to live in Essex. The town has excellent transport links, with two separate train lines into London. The practice is popular in its locality and supports 21,500 patients from birth to end-of-life care. We are proud to hold our CQC rating of Good in all areas.

The practice shares a wealth of experience from GPs, physician associates, nurse practitioners, frailty team, ECPs, nurses, associate practitioners, HCAs and our phlebotomists. We also have a large, knowledgeable administration team, who work closely with our clinical team providing excellent patient care, along with a dedicated and supportive work environment. We are inclusive of ideas, which makes working here enjoyable and fulfilling.

We operate a total triage system at the surgery, which enables us to make quick decisions about patient care and outcomes, ensuring the most appropriate appointment is given to each patient based on symptoms. We offer face-to-face (15-minute) appointments and telephone consultations (10 minutes).

We offer:

• NHS pension scheme
• Proper pay
• Remote working
• Eye-care vouchers
• Annual leave: minimum 25 days FT

If you are interested in joining us, please feel free to contact our operations manager, Ellie White on: ellie.white2@nhs.net