Workflow Administrator/GP Assistant

Job summary

Tile House Surgery has an opportunity for a workflow administrator to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a full-time basis for 37.5 hours per week, Monday to Friday.

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service.

Main duties of the job

• Scan and read letters received into the surgery either by post, internal or electronically. Action all letters within a workflow package, sending to the appropriate person/team - full training is provided.
• Accurately code diagnoses, procedures, and investigations into patient records.
• Identify urgent or complex documentation and ensure it is dealt with promptly, following established protocols.
• Liaise with GPs and other team members as necessary.
• Dealing with incoming emails appropriately as per practice policy.
• Maintain up-to-date, accurate patient records.
• Contribute to efficient record-keeping and patient care.
• Work to agreed targets and deadlines.
• The recording of and administration of all GPR and Insurance reports, Subject Access Requests and any other forms/letters required from GPs.
• To receive and dispatch mail.
• Any other duties which may be required, appropriate to the role.

About us

We are a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff. We use SystmOne clinical system, have a history of very good QOF achievement and CQC rating of Good across all domains.

We can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 Days Holiday (pro rata)
• NHS pension
• Free on-site parking