Receptionist/Care Navigator

Job summary

The Limes Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 27.5 hours per week with the below shift pattern;

Monday: 12.30pm - 6.30pm

Wednesday: 1.15pm - 6.45pm

Thursday: 8.00am - 6.30pm

Friday: 8.00am - 2.00pm

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Supporting the arrangement of weekly care home MDTs.

About us

Our receptionists are the first point of contact for patients, and we pride ourselves on creating a friendly, efficient, and respectful experience from the moment people reach out to us. We support a diverse patient population and offer a wide range of services, from routine appointments to chronic disease management and health promotion.

We use SystmOne and embrace technology to streamline our processes and improve patient access. As a practice, we are committed to teamwork, staff wellbeing, and ongoing professional development. We value strong communication, a positive attitude, and a calm, organised approach especially in a busy, fast-paced environment.

If you're looking to join a supportive team where your contribution truly matters, we'd love to hear from you.

Some of the benefits include;

• NHS Pension Scheme
  • The NHS Pension Scheme is a defined benefits scheme
  • Employer contribution
• Health service discounts
• Annual Leave: minimum 28 days FTE, with enhancements for long service
• Benenden Health insurance