Primary Care Careers

Receptionist/Care Navigator

Information:

This job is now closed

Job summary

We have an exciting opportunity for an enthusiastic and pro-active receptionist to join the team based at our Colne Medical Centre. The role is offered on a part-time basis for 16-25 hours a week.

We reserve the right to retract the advert if a suitable person is found before the closing date.

Main duties of the job

  • Booking appointments.
  • Greeting patients.
  • Answering queries from patients and outside agencies and/or signposting to appropriate members of staff.
  • Updating patient records.
  • Processing correspondence.
  • Liaising with patients using various different types of communication methods.

About us

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes, armed forces support and even child first aid classes for parents.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.

We also work as a collaborative Primary Care Network (PCN) which spans across Colchester and Tendring:

  • Riverside Medical Centre and Ardleigh Surgery
  • Mersea Island Medical Practice, Tiptree Medical Centre and Rowhedge Medical Centre
  • Walton Medical Centre, Colne Medical Centre and Wivenhoe Medical Centre

Details

Date posted

04 June 2025

Pay scheme

Other

Salary

£12.21 to £13 a year

Contract

Permanent

Working pattern

Part-time

Reference number

28667

Job locations

Station Road

Colchester

Essex

CO7 0DT


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

  • Excellent communication skills.
  • Experience of working and providing customer services.
  • Flexibility to cover other shifts.
  • Good standard of education including Maths and English.
  • Friendly and positive approach towards patients and other visitors either in person or over the telephone.
  • Strong IT skills.

Desirable

  • Ideally you will have experience working within primary care, however this is not essential.
  • Experience of EMIS would be desirable, however full training will be given to a suitable candidate.
  • Experience of a busy reception/public environment desirable.
  • Experience of working in a general practice will be an advantage but training will be given to a suitable candidate.
Person Specification

Experience

Essential

  • Excellent communication skills.
  • Experience of working and providing customer services.
  • Flexibility to cover other shifts.
  • Good standard of education including Maths and English.
  • Friendly and positive approach towards patients and other visitors either in person or over the telephone.
  • Strong IT skills.

Desirable

  • Ideally you will have experience working within primary care, however this is not essential.
  • Experience of EMIS would be desirable, however full training will be given to a suitable candidate.
  • Experience of a busy reception/public environment desirable.
  • Experience of working in a general practice will be an advantage but training will be given to a suitable candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Station Road

Colchester

Essex

CO7 0DT


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Station Road

Colchester

Essex

CO7 0DT


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Colte Partnership

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

04 June 2025

Pay scheme

Other

Salary

£12.21 to £13 a year

Contract

Permanent

Working pattern

Part-time

Reference number

28667

Job locations

Station Road

Colchester

Essex

CO7 0DT


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