Care Coordinator and Medical Records Administrator

Job summary

We are excited to announce a new and innovative opportunity for a care coordinator and medical records administrator within the proactive care project at The Colte Partnership Primary Care Network. This position is offered on a part-time basis for 20 hours per week.

In this role, you will collaborate with a team of clinicians to support individuals in living healthy, independent lives, with a focus on self-management and preventative care. You will be instrumental in facilitating patient care by coordinating care and support needs across health and care services. You will work closely with our multidisciplinary teams (MDTs) to ensure patients receive tailored care that addresses their individual needs. This includes coordinating patient care plans, identifying appropriate services, and facilitating seamless transitions between care providers. You will play a crucial role in empowering patients to manage their conditions and improve their health outcomes.

The ideal candidate will be compassionate, organised, and passionate about improving patient care. You will have strong communication skills, both written and verbal, and be able to work efficiently as part of a team. While this is a non-clinical role, a background in health, social care, or education is preferred, along with experience in multi-professional settings.

Main duties of the job

• Care coordination & navigation.
• Identify and support individuals with multiple long-term conditions, frailty, or health inequalities.
• Assist patients in managing their health by navigating them through the health and care system, connecting them with appropriate services such as social prescribing, mental health services, health coaches, & more.
• Collaborate with GP practices, social care teams, and other healthcare professionals to ensure patients have access to holistic, coordinated care.
• Support patients in developing and implementing personalised care and support plans based on their needs & preferences.
• Review and update care plans regularly and ensure they are communicated with all relevant professionals.
• Help patients access resources and services, including voluntary sector support and social care, to improve their overall wellbeing.
• Actively participate in MDT meetings to discuss patient needs, ensuring the whole team is aware of changes and can respond accordingly.
• Serve as a liaison between the patient and healthcare providers to facilitate seamless communication and care.
• Work closely with social prescribing link workers, health coaches, and other community-based professionals to ensure patients receive the most effective support.
• Promote shared decision-making with patients, ensuring their voice is heard and integrated into their care planning.

About us

The Colte Partnership is very much At The Heart of Primary Care, being the largest GP Partnership in North East Essex; comprised of 8 local GP practices across Colchester and Tendring. We care for approx. 80,000 patients. Our Head Office is in Feering.

We pride ourselves on working to be at the forefront of primary care in our region and have many exciting ventures on the horizon.

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes, armed forces support and even child first aid classes for parents.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.