Care Co-ordinator (PCN Services)

Job summary

The De Parys Group has an opportunity for a care co-ordinator to join our team on a full-time basis for 37.5 hours per week Monday to Friday (some weekend working may be required).

The post-holder will provide extra time, capacity and expertise to our practice team to help us to improve the care provided to our patients.

If you are caring, dedicated, reliable and person focussed, and enjoy working with a range of people we would love to hear from you!

Main duties of the job

• Identification of suitable patients for the service within TDPG
• Receiving incoming referrals either from TDPG patients, or patients of other practices / organisations
• Liaison with GPA (Admin) leads to ensure proper scheduling
• Liaison with rota team manager to ensure appropriate clinics are scheduled
• Creation of any associated referrals arising from these appointments
• Creation of any associated blood test forms arising from these appointments
• Creation of any associated letters or other administrative matters arising from these appointments (including safeguarding referrals)
• Communication to partner practices / organisations in line with defined protocols
• Reporting risks or governance or IPC issues to the appropriate team, while taking appropriate mitigation measures (seeking support and guidance as necessary)
• Audit of service provision and usage
• Audit of DNAs, and identification of opportunities to reduce and minimise
• Patient satisfaction survey creation of, administration of, collation of results and recommendation of improvements.

About us

The De Parys Groups priority is to provide the highest standard of clinical care to the 38,000 patients registered with the practice. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.

TDPG is fortunate to have its own dispensaries at our De Parys and Bromham sites. In addition to our routine GMS services, we offer a comprehensive range of services including minor surgery, LARC provision and anticoagulation clinics.

We have high QOF achievement and excellent KPIs within the group.

Benefits include:

• NHS pension scheme.
• Proper pay and Living Wage Foundation accredited.
• Eye-care vouchers.
• Annual leave: minimum 23 days FTE, with enhancements for long service.
• Paid breaks