Patient Care Navigator

Job summary

Newport Pagnell Medical Centre is looking to recruit patient navigators to further expand our team. We are looking for patient navigators to join our busy practice team and help make a positive impact on our local community on a part time basis for 22 hours per week, over 4 days, between Monday and Friday. You will also be required to cover Saturday morning shifts on a rota basis.

We offer a comprehensive training programme to all our patient navigators, where you will initially receive 1-1 training, followed by ongoing support from your trainer and team leaders.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Main duties of the job

• Greet patients, doctors and visitors at reception in a polite and friendly manner.
• Answer the telephone promptly and courteously.
• Make appointments using the computerised appointments system.
• Administer the procedure for repeat prescriptions.
• Open and sort all medical centre post, both internal and external.
• Ensure the smooth running of all surgeries and clinics.
• Arrange hospital appointments where relevant e.g. x-rays, out-patients.
• Receive patients' specimens ready for pathology laboratory collection.
• Deal with general enquiries from patients and visitors in a helpful and efficient manner.
• Collate and sort paperwork from GPs and other Practice staff, and deal with accordingly.
• Inform patients of computerised test results, in person, on the telephone or by letter.

About us

Our practice is rated as "outstanding" by the CQC and we have a patient list size of 21,500+, with excellent premises in the town of Newport Pagnell and good transport links to Milton Keynes and the M1 motorway.

We offer the following benefits:

• NHS pension scheme.
• Life insurance.
• Family benefits including an adult dependents pension and children's pension.
• Ill health benefits.
• 20% employer contribution.

For further information please contact Wendy Kerr, HR manager on 01908 619749 or email: wendy.kerr3@nhs.net. Visits are welcome and for information regarding our practice, please visit: www.npmc.nhs.uk.