Receptionist/Care Navigator

Job summary

Haverhill Family Practice are looking to welcome a receptionist/care navigator to join our friendly team on a part-time basis for 20 hours per week, working Monday, Wednesday, Thursday and Friday, 1pm - 6pm.

This busy role is to assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, whilst providing general assistance to the practice team. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Welcoming patients via telephone or face to face.
• Answering incoming calls in a prompt, friendly efficient manner.
• Booking of appointments.
• Arranging home visit requests.
• Signposting patients to the correct clinician.
• Receiving and processing daily e-consults from patients.
• Handing repeat prescription/med3 requests.
• Registering new patients.
• Liaising with members of practice team.
• Managing out-going correspondence.
• Updating patient demographics.
• General administration duties.

About us

Haverhill Family Practice is a Haverhill based GP Surgery offering a wide range of health services. With a CQC rating of Good and an experienced clinical team, they aim to provide a high standard of medical care and are always fully committed to patient needs.