Receptionist/Care Navigator

Job summary

Two Rivers Medical Centre has an opportunity for a receptionist/care navigator to join our team on a part-time basis for 30 hours per week. No weekend work required. The starting salary is £12.21ph rising to £12.41ph after successful completion of a 6 month probation period.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone, promptly.

About us

As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:

• Genuine responsibility from day one.
• Work with a strong social purpose.
• A competitive salary with increments based on professional development.
• Membership of the NHS pension.
• Support to guide your personal and professional development.
• Excellent training and development opportunities.
• Working in a purpose built facility.
• 6 month probation period.