Care Navigator

Job summary

Unity Health are currently looking to welcome two part-time care navigators to join our team at our Long Melford and Lavenham practice sites. The hours for these positions are as follows;

• Role 1: 07:45-18:30 Wednesday and Friday 19.75 hours per week
• Role 2: 07:45-18:30 Monday, Tuesday and Friday 29.25 hours per week.

The aim for our team is to enhance the patient experience whilst reducing the reliance on GP time, reducing inappropriate referrals and avoid unnecessary hospital admissions. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• First point of contact for all patients accessing our surgery.
• Ensure patients have an appointment with the most appropriate clinician.
• Handle queries in relation to appointments confidently.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Unity Healthcare is run by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

What we offer;

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that get it.
• Excellent IT teams support giving us first class equipment and no wait responses.
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets.
• Cycle to work scheme.
• Death in service cover.
• Competitive salaries with annual benchmarking.
• Blue light card employer access to the discount service with thousands of discounts online and on the high street.

If you have any questions, please email t.bowser@nhs.net