Care Navigator

Job summary

Laindon Medical Group has an opportunity for an experienced, efficient care navigator to join our team on a full-time basis, for 37.5 hours per week.

The care navigator plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Laindon Medical Group is a long-established practice, serving a population of just over 18,000 patients. We have 5 partners and an excellent clinical mix of 5 salaried GPs, ANP & practices nurses, a team of allied health professionals, with a strong, organised administrative team, including a practice manager, operational manager and finance officer.

Our aims and objectives are to:

• Provide the best quality medical care to our patients.
• Ensure that patients have confidence in the service we provide.
• Be committed to our patients needs.
• Act with integrity and complete confidentiality.
• Be courteous, approachable, friendly & accommodating.
• Ensure safe and effective services & environment.
• Be innovative and forward thinking.
• Work collaboratively with outside agencies.
• Maintain our motivated and skilled work teams.
• Thoroughly monitor and audit, continue to improve our healthcare services.
• Maintain high quality of care through continuous learning and training.
• Guide our employees in accordance with diversity and equality.
• Ensure effective and robust information governance systems.
• Treat all patients and staff with dignity, respect and honesty.