Receptionist/Care Navigator

Job summary

Colchester Medical Group (Castle Gardens Medical Centre) are seeking a receptionist to join their busy, frontline team on a part time basis for 30 hours per week.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments and managing the booking system.
• Accepting, issuing and handing out prescriptions, letters, completed forms etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone and managing the enquiries.

About us

Castle Gardens Medical Centre is part of Colchester Medical GroupPCN which is made up of the following practices, Shrub End Surgery, Wimpole Road Surgery and Parsons Heath Medical Practice.