Job summary
Colchester Medical Group (Shrub End Surgery) are seeking a receptionist to join their busy, frontline team on a part time basis for 15 hours per week.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
- Greeting and directing all patients.
- Making appointments and managing the booking system.
- Accepting, issuing and handing out prescriptions, letters, completed forms etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answering the telephone and managing the enquiries.
About us
Shrub End Surgery is part of Colchester Medical Group PCN which is made up of the following practices, Castle Gardens Medical Centre, Wimpole Road Surgery and Parsons Heath Medical Practice.
Date posted
20 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
8841-1
Job locations
122 Shrub End Road
Colchester
Essex
CO3 4RY
Employer details
Employer name
Primary Care Careers
Address
122 Shrub End Road
Colchester
Essex
CO3 4RY
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
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