Clinical Services Manager

Job summary

Suffolk GP Federation are looking to welcome a clinical services manager to join Unity Healthcare GP practice in Haverhill for a permanent, full-time position that will involve regular travel across Suffolk.

This position will lead the clinical teams, ensuring high quality patient care, implementing and leading change and quality initiatives and ensuring performance against key clinical targets. The role has come about following a review of the practices management structure after the successful launch of the Unity Healthcare hub model, which is a transformative approach designed to enhance patient care and staff well-being.

Unity's new hub model allows us to address the limitations of physical clinical space by providing dedicated clinical office space where patient contact is managed remotely through triage and consultations. Face-to-face appointments continue at our three existing sites (Haverhill, Long Melford, Lavenham). If you are an experienced manager looking for a new challenge, then we would love to hear from you.

Our attention is on developing our workforce model to support our growing organisation. Our clinical staff have a portfolio role, rotating between Speed Triage, Hub Remote Consultor, Face-to-face clinician and GP Site Lead.

Main duties of the job

• Oversee the clinical decision making, ensuring adherence to the best practice and clinical guidelines.
• Responsible alongside the senior leadership team for implementing the Unity 2028 vision.
• Develop clinical pathways and promote a culture of continuous quality improvement.
• Facilitate a clinically lead culture.
• Lead the clinical team, managing change.

About us

Unity Healthcare is run by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

What we offer;

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that get it.
• Excellent IT teams & support giving us first class equipment and no wait responses.
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets.
• Cycle to work scheme.
• Death in service cover.
• Competitive salaries with annual benchmarking.
• 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years service.
• Blue light card employer Access to the discount service with thousands of discounts online and on the high street.