Patient Care Advisor

Job summary

Our patient care team is made up of 16 friendly and dedicated patient care advisors working across Cringleford, Hethersett, and Mulbarton surgeries. This position is offered on a permanent, part-time basis working 19 hours per week.

As a patient care advisor, youll be at the heart of the practice, helping patients navigate their healthcare journey with confidence and ease.

You'll be the first point of contact for patients, whether in person or over the phone, offering support, booking appointments, and signposting them to the right clinician or service at the right time. No two days are the same - you'll be handling enquiries, updating records, and working closely with both clinical and administrative teams to keep everything running smoothly.

If you're looking for a rewarding role where you can make a real difference in peoples lives while being part of a supportive and friendly team, this could be the perfect fit for you.

Main duties of the job

We're looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you.

You'll need great communication skills, a team-player attitude, and the ability to make patients feel welcome and supported. Confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but don't worry - well provide full training to get you up to speed.

Whether you've worked in customer service, healthcare, reception, or just have a passion for helping others, wed love to hear from you. If you're ready to be part of a supportive and dedicated team that makes a real difference every day, apply now.

About us

At The Humbleyard Practice, we are a large, semi-rural, dispensing healthcare provider offering exceptional care with compassion, professionalism, and integrity. Serving a fast-growing patient population of over 22,500 across three sites, we are dedicated to meeting the diverse needs of our patients and their families.

Our surgeries are located at:

• Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA
• Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
• Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG

As a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.