Receptionist/Care Navigator

Job summary

Greensands Medical Practice are looking for an enthusiastic, motivated and hardworking receptionist/care navigator to provide a high quality service to our patients and contribute substantially to our practice team on a full-time basis.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

We are a large, well respected, stable Practice operating across two sites in Potton and Gamlingay.

We are a very hard working team with a commitment to providing high quality clinical care to our patients.

• Patient list size 12,800
• Nine GP partners
• Rural market town and village locations
• Free parking, easy commute
• Positive CQC report
• Cambridge medical student training practice
• SystmOne computer system.