Primary Care Careers

Receptionist/Care Navigator

Information:

This job is now closed

Job summary

Greensands Medical Practice are looking for an enthusiastic, motivated and hardworking receptionist/care navigator to provide a high quality service to our patients and contribute substantially to our practice team on a full-time basis.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, and offers excellent communication skills.

Main duties of the job

  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

We are a large, well respected, stable Practice operating across two sites in Potton and Gamlingay.

We are a very hard working team with a commitment to providing high quality clinical care to our patients.

  • Patient list size 12,800
  • Nine GP partners
  • Rural market town and village locations
  • Free parking, easy commute
  • Positive CQC report
  • Cambridge medical student training practice
  • SystmOne computer system.

Details

Date posted

13 March 2025

Pay scheme

Other

Salary

£11.55 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

9027

Job locations

Brook End

Potton

Sandy

Bedfordshire

SG19 2QS


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in challenging situations.
  • Ability to work as part of a team and under own initiative.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • A positive and friendly approach to patient service.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
Person Specification

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in challenging situations.
  • Ability to work as part of a team and under own initiative.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • A positive and friendly approach to patient service.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Brook End

Potton

Sandy

Bedfordshire

SG19 2QS


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Brook End

Potton

Sandy

Bedfordshire

SG19 2QS


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Greensands Medical Practice | Potton Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

13 March 2025

Pay scheme

Other

Salary

£11.55 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

9027

Job locations

Brook End

Potton

Sandy

Bedfordshire

SG19 2QS


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