Receptionist/Care Navigator

Job summary

Colchester Medical Group (Shrub End Surgery) are seeking a receptionist to join their busy, frontline team on a part time basis for a variety of shifts, days/hours to be discussed at interview.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About us

Shrub End Surgery is part of Colchester Medical Group PCN which is made up of the following practices, Castle Gardens Medical Centre, Wimpole Road Surgery and Parsons Heath Medical Practice.