Medical Information Clerk

Job summary

Vida Healthcare is currently looking to recruit a reliable and hardworking person to join our busy team. This position will be based predominantly in the Kings Lynn area, however multi-site working will be expected occasionally. This position is for 37.5 hours per week and you will work under the recalls and results team leader.

Main duties of the job

• Ensure that documents, forms and requests received are logged and dealt with accordingly and within agreed timescales.
• Prepare forms and documents in response to appropriate requests and ensure that these are only sent via appropriate and designated mechanisms.
• Liaise with GPs in relation to replies, and suitability of responses, for medical information requests.
• Ensure that the electronic patient record is updated with all patient related activity and documentation.
• Work with, and alongside, the summarising team regarding tidying and re-summarising medical records to ensure accuracy and/or quality.
• Check all information prior to release for third party data or any other items that may require redacting and ensure that this is acted upon.
• Seek support and guidance from the team leader, Caldicott Guardian, IG lead and DPO as required.
• Assist in supporting the management and integration of incoming medical records.
• Understand and act upon clinical information received to advise patients of their results according to clinician instruction.
• Manage queries from patients regarding their information requests and upcoming tests or results.
• Process district nurse referrals for all sites.
• Process tasks and workflows from nurses and other practice staff to arrange appropriate monitoring of patients.
• Identifying potential system and process improvements within the practice and the wider healthcare system that support patients getting the best outcomes in terms of their care.

About us

Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

We pride ourselves on our impeccable standards of patient care and in order to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.