Receptionist / Care Navigator
Primary Care Careers
The closing date is 06 October 2024
Job summary
Noakbridge Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 22 hours per week, Monday to Friday, working in shifts between 7:45am and 6:30pm.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
Noakbridge Medical Centre is a small, well established practice with 3,500 patients. We are a friendly, supportive, well-organised, forward thinking team. We are a high QOF achiever with a good CQC rating. We are a forward thinking practice and use SystmOne clinical system. We offer the NHS Pension Scheme.
For further information please contact Madhu McVay, practice manager at madhu.mcvay@nhs.net
Job description
Job responsibilities
If
you would like to find out more information about this role, please do not
hesitate to get in contact with us.
Job description
Job responsibilities
If
you would like to find out more information about this role, please do not
hesitate to get in contact with us.
Person Specification
Qualifications
Essential
- You will have a good standard of education including maths and English.
Experience
Essential
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations. Ideally you will have reception experience and it would be beneficial if you have experience working within primary care, however this is not essential.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- You will have excellent communication skills both written and orally, and have good social skills. You will have a friendly and positive approach towards patients and other visitors either in person or over the telephone.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Interviews will be carried out for successful applicants on receipt of CV and covering letter, and we reserve the right to retract the advert if a suitable person is found before the end date.
Desirable
- Previous medical or healthcare receptionist experience is desirable.
- Experience of System1 would be desirable, however full training will be given to a suitable candidate.
Person Specification
Qualifications
Essential
- You will have a good standard of education including maths and English.
Experience
Essential
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations. Ideally you will have reception experience and it would be beneficial if you have experience working within primary care, however this is not essential.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- You will have excellent communication skills both written and orally, and have good social skills. You will have a friendly and positive approach towards patients and other visitors either in person or over the telephone.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Interviews will be carried out for successful applicants on receipt of CV and covering letter, and we reserve the right to retract the advert if a suitable person is found before the end date.
Desirable
- Previous medical or healthcare receptionist experience is desirable.
- Experience of System1 would be desirable, however full training will be given to a suitable candidate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
